Department of Nursing, Faculty of Medical Sciences, Tarbiat Modares University, Tehran, Iran.
Department of Biostatistics, Faculty of Medical Sciences, Tarbiat Modares University, Tehran, Iran.
Ann Glob Health. 2021 Mar 12;87(1):25. doi: 10.5334/aogh.3272.
One of the most important factors that can enhance the efficiency and success of hospitals for achieving the objectives is the communication competency of nursing managers. Due to the lack of a local questionnaire to measure the communication competency of nursing managers, the present study has been conducted aimed to design and validate the Nursing Manager Communication Competency Questionnaire (NMCCQ).
First, after designing the questionnaire (production of primary items), based on the definition of the results of the study, the analysis of Schwartz, Barcott, and Kim's hybrid concept was performed and then it was evaluated. According to the definitions of the results of Schwartz, Barcott, and Kim's Hybrid concept analysis study, the questionnaire was designed and then it has been assessed psychometrically. Face validity with the opinion of 15 participants and content validity have been assessed using the opinion of 15 experts. Construct validity has been assessed by 300 nurses via completing the questionnaire using factor analysis.
First, a questionnaire with 83 items of qualitative data was made. After confirming content validity, the number of items reduced to 62 items. Exploratory factor analysis included five constructs of non-verbal communication skill, negotiation, reporting, communication ethics, and the application of communication knowledge, which consisted of 56 items that together accounted for 61.410% of the observed variance. Cronbach's alpha coefficient for constructs ranged from 0.862 to 0.987 and the intra-class correlation coefficient (ICC) ranged from 0.969 to 0.994.
The results showed that nursing managers' communication competency questionnaire is a valid and reliable scale that can help managers select, assess, and appoint nursing managers. As a result, this tool can be used in future studies.
提高医院实现目标的效率和成功率的最重要因素之一是护理管理人员的沟通能力。由于缺乏衡量护理管理人员沟通能力的本地问卷，因此进行了本研究，旨在设计和验证护理经理沟通能力问卷（NMCCQ）。
首先，在设计问卷（生成主要项目）后，根据研究结果的定义，对 Schwartz、Barcott 和 Kim 的混合概念进行了分析，然后进行了评估。根据 Schwartz、Barcott 和 Kim 的混合概念分析研究结果的定义，设计了问卷，然后进行了心理测量评估。通过 15 名参与者的意见评估了表面有效性，通过 15 名专家的意见评估了内容有效性。通过让 300 名护士填写问卷，使用因子分析评估了构念效度。
首先，制作了一份包含 83 个定性数据项目的问卷。在确认内容有效性后，项目数量减少到 62 个。探索性因子分析包括非言语沟通技巧、谈判、报告、沟通伦理和沟通知识应用等五个构念，共包含 56 个项目，占观察方差的 61.410%。构念的克朗巴赫α系数范围为 0.862 至 0.987，组内相关系数（ICC）范围为 0.969 至 0.994。
结果表明，护理管理人员沟通能力问卷是一种有效且可靠的量表，可帮助管理人员选拔、评估和任命护理管理人员。因此，该工具可用于未来的研究。
