Al-Zaidan Manal, Mohamed Ibrahim Mohamed Izham, Al-Kuwari Mohamed Ghaith, Mohammed Azza Mustafa, Nawaz Mohammed Mansoor, Al Abdulla Samya
Pharmacy Department, Primary Health Care Corporation, Doha, Qatar.
College of Pharmacy, QU Health, Qatar University, Doha, Qatar.
J Multidiscip Healthc. 2021 Mar 17;14:651-657. doi: 10.2147/JMDH.S282079. eCollection 2021.
The COVID-19 pandemic has strained health care systems around the world. Pharmacists have made substantial contributions to the health care operations during the COVID-19 response. The Pharmacy Department at Qatar Primary Health Care Corporation (PHCC) acted proactively to ensure that all patients received their medications and their refilled prescriptions in time and without any disruption. The Medication Home Delivery Service was introduced and implemented for all Qatar residents to prevent unnecessary visits to health centers, minimize the spread of COVID-19 to vulnerable populations, especially those with multiple comorbidities, and protect health care workers from exposure to the virus. Moreover, several other precautionary measures were taken by the PHCC to ensure uninterrupted access to health care, including moving to a virtual health care delivery model. As of September 2020, the service had served around 64,213 patients since its launch in March 2020. In total, 70,357 medications were delivered and 69,092 (98.2%) medication packages were delivered successfully to patients, with an average of 450.8 medication packages delivered per month. Despite various challenges, the PHCC is considering continuing the Medication Home Delivery Service in the long term to continue with a more effective and efficient service for patients during the coming months and years.
新冠疫情使全球医疗系统不堪重负。在应对新冠疫情期间，药剂师为医疗运作做出了重大贡献。卡塔尔初级卫生保健公司（PHCC）药房部门积极行动，确保所有患者及时拿到药品并及时获得续方，且不受任何影响。为卡塔尔所有居民推出并实施了药品送药上门服务，以避免不必要地前往医疗中心，将新冠病毒传播给弱势群体（尤其是患有多种合并症的人群）的风险降至最低，并保护医护人员免受病毒感染。此外，PHCC还采取了其他几项预防措施，以确保医疗服务不间断，包括转向虚拟医疗服务模式。截至2020年9月，该服务自2020年3月推出以来已为约64213名患者提供了服务。总共配送了70357份药品，其中69092份（98.2%）药品包裹成功送达患者手中，平均每月配送450.8个药品包裹。尽管面临各种挑战，PHCC仍在考虑长期继续提供药品送药上门服务，以便在未来几个月和几年为患者提供更有效、更高效的服务。
