Primary Health Care Corporation, Doha, Qatar.
Primary Health Care Corporation, Doha, Qatar
BMJ Open. 2024 Oct 17;14(10):e082842. doi: 10.1136/bmjopen-2023-082842.
During the COVID-19 epidemic, due to the high risk associated with travel and group gatherings, the Ministry of Public Health in Qatar introduced home delivery of pharmaceutical services. This study aims to investigate the satisfaction and preferences of patients who used the new home delivery services provided by health centres (HCs).
A cross-sectional study was conducted using an exploratory questionnaire to assess patients' preferences for pharmaceutical delivery services.
Primary care.
A convenient sample of 604 adults who used the pharmaceutical delivery services was recruited. The study tool measured satisfaction with a set of 11 service evaluation criteria on a Likert scale of 5 grades. The score ranged between 1 for highly dissatisfied and 5 for highly satisfied. A quantitative summary satisfaction score was calculated by summing the satisfaction rating for home delivery on the 11 service evaluation criteria. The final score was adjusted to a maximum of 100 for ease of understanding.
Results showed that 45.5% of participants were highly satisfied with the overall quality of the home delivery service. Furthermore, 58.9% were willing to recommend the service to others, while only 30.9% considered the delivery cost to be reasonable. Among the factors associated with satisfaction was nationality, where Qatari nationals had a significantly higher mean satisfaction score (89%) compared with expatriates (79.5%).
The satisfaction score exhibited a significant positive trend with age and educational level. Factors such as gender, the time required to access the HCs, frequency of requesting pharmacy service and income categories did not show a significant difference in the satisfaction score.
The home delivery service is a promising addition to primary care. It may play a crucial role in enhancing accessibility for the beneficiaries reducing unnecessary visits to HCs in the future.
在 COVID-19 疫情期间，由于旅行和团体聚会带来的高风险，卡塔尔公共卫生部推出了药品的上门配送服务。本研究旨在调查使用卫生中心（HCs）提供的新上门配送服务的患者的满意度和偏好。
采用横断面研究，使用探索性问卷评估患者对药品配送服务的偏好。
初级保健。
方便招募了 604 名使用药品配送服务的成年人作为样本。研究工具采用 5 级李克特量表衡量了对一套 11 项服务评估标准的满意度。评分范围为 1 分表示非常不满意，5 分表示非常满意。通过对 11 项服务评估标准的上门配送满意度评分进行求和，计算出定量综合满意度评分。为了便于理解，最终评分调整为最高 100 分。
结果表明，45.5%的参与者对上门配送服务的整体质量非常满意。此外，58.9%的人愿意向他人推荐该服务，而只有 30.9%的人认为配送成本合理。满意度与国籍有关，卡塔尔国民的平均满意度评分（89%）明显高于外籍人士（79.5%）。
上门配送服务是初级保健的一个有前途的补充。它可能在提高受益人的可及性方面发挥关键作用，减少未来不必要的 HCs 就诊。
