The University of Texas at El Paso, El Paso, TX, USA.
J Nurs Manag. 2021 Sep;29(6):1486-1495. doi: 10.1111/jonm.13324. Epub 2021 Apr 14.
To evaluate literature on the importance of good communication between managers and nurses, and its influence on nurses and patient care.
In the nursing scenario, concepts such as engagement and job satisfaction are tied to manager communication and influence the care provided (Kunie et al., 2017). It is crucial to recognize the importance of manager communication on the nurses and patient care. The evaluation was guided by this question: in the review of post-2014 quantitative studies, is there evidence that nurse managers with high communication competence have better patient/staff outcomes than those with lower competencies?
We evaluated current research through an evidence review on the day-to-day influence of nurse manager communication. We conducted our search using common health databases. Since the American Organization for Nurse Leadership developed nurse manager competencies in 2014, we only included articles published after that year. Further inclusion criteria included primary, quantitative and peer-reviewed research.
Thirty articles remained after the application of inclusion/exclusion criteria with five themes emerging: patient safety and quality, job satisfaction, leadership styles, innovative practice and general management skills.
Research associates positive patient and staff outcomes with a leader who exhibits communication competences.
Assessment of current competence levels in communication in nurse managers is needed. Education for improving communication skills is also needed.
评估管理者与护士之间良好沟通的重要性及其对护士和患者护理的影响的文献。
在护理环境中，参与度和工作满意度等概念与管理者的沟通有关，并影响所提供的护理（Kunie 等人，2017 年）。认识到管理者沟通对护士和患者护理的重要性至关重要。该评估的问题如下：在对 2014 年后的定量研究进行综述时，是否有证据表明沟通能力强的护士管理者比沟通能力较低的管理者在患者/员工方面的结果更好？
我们通过对护士管理者沟通的日常影响进行证据审查来评估当前的研究。我们使用常见的健康数据库进行搜索。由于美国护士领导力组织在 2014 年制定了护士管理者的能力标准，因此我们只纳入了该年后发表的文章。进一步的纳入标准包括主要的、定量的和同行评审的研究。
在应用纳入/排除标准后，有 30 篇文章保留下来，出现了五个主题：患者安全和质量、工作满意度、领导风格、创新实践和一般管理技能。
研究将积极的患者和员工结果与表现出沟通能力的领导者联系起来。
需要评估护士管理者沟通方面当前的能力水平。还需要开展有关提高沟通技巧的教育。
