Saghafian Mina, Laumann Karin, Skogstad Martin Rasmussen
Department of Psychology, Norwegian University of Science and Technology, Trondheim, Norway.
Front Psychol. 2021 Mar 17;12:630145. doi: 10.3389/fpsyg.2021.630145. eCollection 2021.
This paper provides a stagewise overview of the important issues that play a role in technology adoption and use in organizations. In the current literature, there is a lack of consistency and clarity about the different stages of the technology adoption process, the important issues at each stage, and the differentiation between antecedents, after-effects, enablers, and barriers to technology adoption. This paper collected the relevant issues in technology adoption and use, mentioned dispersedly and under various terminologies, in the recent literature. The qualitative literature review was followed by thematic analysis of the data. The resulting themes were organized into a thematic map depicting three stages of the technology adoption process: pre-change, change, and post-change. The relevant themes and subthemes at each stage were identified and their significance discussed. The themes at each stage are antecedents to the next stage. All the themes of the pre-change and change stages are neutral, but the way they are managed and executed makes them enablers or barriers in effect. The thematic map is a continuous cycle where every round of technology adoption provides input for the subsequent rounds. Based on how themes have been addressed and executed in practice, they can either enhance or impair the subsequent technology adoption. This thematic map can be used as a qualitative framework by academics and practitioners in the field to evaluate technological changes.
本文分阶段概述了在组织中技术采用和使用过程中发挥作用的重要问题。在当前文献中，关于技术采用过程的不同阶段、每个阶段的重要问题以及技术采用的前因、后果、促成因素和障碍之间的区别，缺乏一致性和清晰度。本文收集了近期文献中以各种术语分散提及的技术采用和使用方面的相关问题。在定性文献综述之后，对数据进行了主题分析。由此产生的主题被整理成一个主题图，描绘了技术采用过程的三个阶段：变革前、变革中和变革后。确定了每个阶段的相关主题和子主题，并讨论了它们的重要性。每个阶段的主题都是下一阶段的前因。变革前和变革阶段的所有主题都是中性的，但它们的管理和执行方式实际上使其成为促成因素或障碍。主题图是一个连续的循环，每一轮技术采用都为后续轮次提供输入。根据主题在实践中的处理和执行方式，它们可以增强或损害后续的技术采用。该主题图可作为该领域的学者和从业者评估技术变革的定性框架。
