Noble Lilly, Devlin Ann Sloan
5766Connecticut College, New London, CT, USA.
HERD. 2021 Jul;14(3):140-154. doi: 10.1177/19375867211001885. Epub 2021 Apr 12.
This study fills the gap in literature by examining the design elements preferred in psychotherapy waiting rooms.
Studies have examined waiting rooms in hospitals and doctors' offices, but there is little published literature on waiting rooms in psychotherapy offices. Waiting rooms in psychotherapy offices may affect clients' perceived quality of care and their comfort level.
Psychotherapists in Connecticut and Rhode Island were interviewed and agreed to have the waiting rooms (20 in total) of their practices photographed. Then, in a within-subjects design, 250 participants (225 retained for analyses) from MTurk answered questions about the quality of care and comfort in the environment expected in those 20 waiting rooms.
Factor analytic results showed that waiting rooms that were welcoming and comfortable as well as large and spacious rated higher for the quality of care and comfort in the environment anticipated by the participant; those that were cramped and crowded rated lower. Few therapists reported any design education about counseling environments and none about the waiting room.
Information from this study can guide the design of psychotherapy waiting rooms and enhance healthcare experience.
本研究通过考察心理治疗候诊室中受欢迎的设计元素，填补了文献空白。
已有研究考察了医院和医生办公室的候诊室，但关于心理治疗办公室候诊室的公开文献很少。心理治疗办公室的候诊室可能会影响来访者对护理质量的感知及其舒适度。
对康涅狄格州和罗德岛州的心理治疗师进行了访谈，他们同意对其诊所的候诊室（共20间）进行拍照。然后，采用被试内设计，来自亚马逊土耳其机器人（MTurk）的250名参与者（保留225名用于分析）回答了有关这20间候诊室预期环境中的护理质量和舒适度的问题。
因素分析结果显示，温馨舒适、宽敞开阔的候诊室在参与者预期的环境护理质量和舒适度方面得分较高；狭窄拥挤的候诊室得分较低。很少有治疗师报告接受过任何关于咨询环境的设计培训，也没有人报告接受过关于候诊室的设计培训。
本研究所得信息可为心理治疗候诊室的设计提供指导，并提升医疗体验。
