Núñez-Barriopedro Estela, Cuesta-Valiño Pedro, Gutiérrez-Rodríguez Pablo, Ravina-Ripoll Rafael
Economics and Business Management Department, Faculty of Economics, Business and Tourism, University of Alcalá, Alcalá de Henares, Spain.
Department of Business Administration, Faculty of Economic and Management Sciences, University of León, León, Spain.
Front Psychol. 2021 Apr 7;12:653034. doi: 10.3389/fpsyg.2021.653034. eCollection 2021.
Federations are concerned about attracting new sportsmen and sportswomen and increasing the number of members. The purpose of this research was to describe karate federations' strategies for attracting and retaining members through happiness. The analysis was carried out by designing a structural equation modeling (SEM), which allowed to analyze the main variables that influenced the happiness of the karate athlete and consequently to study their effect on people's loyalty to sports federations. In particular, Partial least squares SEM was applied in an overall model when it was possible to understand the happiness role in relation with other traditional relevant variables on loyalty. The data were obtained through primary sources employing a survey sent to the autonomous federations in the discipline of karate, obtaining a sample of 682 federated members in Spain. The results of the model revealed that consumer satisfaction, engagement, and meaningful influence on consumer happiness, but engagement was the most important and relevant variable for affecting this variable. Finally, consumer satisfaction and consumer happiness influence loyalty, and consumer satisfaction was the most important variable, but consumer happiness showed a real alternative for improving loyalty in karate sports federations. Then, one of the implications of this work was that it helped to explain how the federations can be managed to achieve loyal consumers together with a more considerable increase in the number of federated members.
各联合会关注吸引新的男女运动员并增加会员数量。本研究的目的是描述空手道联合会通过幸福感来吸引和留住会员的策略。分析通过设计结构方程模型(SEM)进行,该模型能够分析影响空手道运动员幸福感的主要变量,并进而研究这些变量对人们对体育联合会忠诚度的影响。特别是,当能够理解幸福感与其他传统的与忠诚度相关的变量之间的关系时,在整体模型中应用了偏最小二乘结构方程模型。数据通过向空手道领域的各自治区联合会发送调查问卷这种主要来源获得,在西班牙获得了682名联合会会员的样本。模型结果显示,消费者满意度、参与度和对消费者幸福感有显著影响,但参与度是影响这一变量的最重要且相关的变量。最后,消费者满意度和消费者幸福感影响忠诚度,消费者满意度是最重要的变量,但消费者幸福感为提高空手道体育联合会的忠诚度提供了一个切实可行的选择。那么,这项工作的一个意义在于,它有助于解释如何管理联合会,以实现拥有忠诚消费者的同时,联合会会员数量也能有更可观的增长。