Public Health, Policy and Systems, Institute of Population Health, University of Liverpool, Liverpool L69 3GL, UK.
Tavistock and Portman NHS Foundation Trust, London NW3 5BA, UK.
Int J Environ Res Public Health. 2021 Apr 9;18(8):3943. doi: 10.3390/ijerph18083943.
In the UK, tweets around COVID-19 and health care have primarily focused on the NHS. Recent research has identified that the psychological well-being of NHS staff has been adversely impacted as a result of the COVID-19 pandemic. The aim of this study was to investigate narratives relating to the NHS and COVID-19 during the first lockdown (26 March-4 July 2020). A total of 123,880 tweets were collated and downloaded bound to the time period of the first lockdown in order to analyse the real-time discourse around COVID-19 and the NHS. Content analysis was undertaken and tweets were coded to positive and negative sentiments. Five main themes were identified: (1) the dichotomies of 'clap for carers'; (2) problems with PPE and testing; (3) peaks of anger; (4) issues around hero worship; and (5) hints of a normality. Further research exploring and documenting social media narratives around COVID-19 and the NHS, in this and subsequent lockdowns, should help in tailoring suitable support for staff in the future and acknowledging the profound impact that the pandemic has had.
在英国，有关 COVID-19 和医疗保健的推文主要集中在 NHS 上。最近的研究表明，由于 COVID-19 大流行，NHS 员工的心理健康受到了不利影响。本研究旨在调查 COVID-19 大流行期间（2020 年 3 月 26 日至 7 月 4 日）的 NHS 相关叙述。共收集并下载了 123880 条推文，以分析 COVID-19 和 NHS 的实时讨论。进行了内容分析，并对推文进行了积极和消极情绪的编码。确定了五个主要主题：（1）“为医护人员鼓掌”的二分法；（2）个人防护装备和检测问题；（3）愤怒的高峰；（4）英雄崇拜问题；和（5）正常化的迹象。进一步研究探索和记录 COVID-19 和 NHS 相关的社交媒体叙述，无论是在本和后续的封锁期间，都应该有助于为未来的员工提供合适的支持，并承认大流行所带来的深远影响。
