在急诊科获取患者及其家属的反馈。
Obtaining feedback from patients and their family in the emergency department.
作者信息
Oyegbile Yemisi Okikiade, Brysiewicz Petra
机构信息
Department of Nursing, Faculty of Health Sciences, Durban University of Technology, Durban, South Africa.
School of Nursing & Public Health, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa.
出版信息
Afr J Emerg Med. 2023 Sep;13(3):177-182. doi: 10.1016/j.afjem.2023.06.002. Epub 2023 Jun 27.
Obtaining feedback from the patient and their family members regarding their experience of the care they received in the emergency department is important. This provides an extremely valuable opportunity for healthcare professionals to assess the quality of care and serves to highlight any areas of weakness or strength in the care experience. Through a synthesis of available literature, this article describes the challenges in measuring such an experience especially in emergency departments in Africa, and outlines tools that are currently available in literature to measure the patient and family experience and or satisfaction. Implementation considerations are outlined in order to provide recommendations for emergency department healthcare professionals wanting to undertake such assessments.
从患者及其家属那里获取他们在急诊科接受治疗的体验反馈非常重要。这为医疗保健专业人员评估护理质量提供了极其宝贵的机会，并有助于突出护理体验中的任何薄弱或优势领域。通过对现有文献的综合分析，本文描述了衡量这种体验所面临的挑战，尤其是在非洲的急诊科，并概述了文献中目前可用于衡量患者和家属体验及满意度的工具。文中还概述了实施方面的考虑因素，以便为想要进行此类评估的急诊科医疗保健专业人员提供建议。
Zotero 插件