Tanniru Mohan R, Agarwal Nimit, Sokan Amanda, Hariri Salim
Mel and Enid Zuckerman College of Public Health, University of Arizona, Phoenix, AZ 85004, USA.
Department of Internal Medicine, Banner University Medical Center, University of Arizona, Phoenix, AZ 85004, USA.
Int J Environ Res Public Health. 2021 May 26;18(11):5686. doi: 10.3390/ijerph18115686.
For an organization to be customer centric and service oriented requires that it use each encounter with a customer to create value, leverage advanced technologies to design digital services to fulfill the value, and assess perceived value-in-use to continue to revise the value as customer expectations evolve. The adaptation of value cycles to address the rapid changes in customer expectations requires agile digital platforms with dynamic software ecosystems interacting with multiple actors. For public health agencies focused on population health, these agile digital platforms should provide tailored care to address the distinct needs of select population groups. Using prior research on aging and dynamic software ecosystems, this paper develops a template for the design of an agile digital platform to support value cycle activities among clinical and non-clinical actors, including population groups. It illustrates the design of an agile digital platform to support clients that suffer from delirium, using digital services that leverage Internet of Things, natural language processing, and AI that uses real-time data for learning and care adaption. We conclude the paper with directions for future research.
一个以客户为中心、服务为导向的组织需要利用与客户的每次接触来创造价值，利用先进技术设计数字服务来实现该价值，并评估感知到的使用价值，以便随着客户期望的演变不断修订价值。为应对客户期望的快速变化而调整价值循环，需要具备动态软件生态系统的敏捷数字平台与多个参与者进行交互。对于专注于人群健康的公共卫生机构而言，这些敏捷数字平台应提供量身定制的护理，以满足特定人群群体的独特需求。本文利用先前关于老龄化和动态软件生态系统的研究，开发了一个用于设计敏捷数字平台的模板，以支持临床和非临床参与者（包括人群群体）之间的价值循环活动。它展示了一个支持患有谵妄的客户的敏捷数字平台的设计，该平台使用利用物联网、自然语言处理和利用实时数据进行学习和护理调整的人工智能的数字服务。我们在论文结尾给出了未来研究的方向。
