Institute of Dentistry, Barts and The London School of Medicine and Dentistry, Queen Mary University of London, London, UK; Department of Oral & Maxillofacial Surgery, The Royal London Hospital, Whitechapel, London, UK.
Br Dent J. 2021 Jun;230(12):835-840. doi: 10.1038/s41415-021-3127-4. Epub 2021 Jun 25.
The healthcare industry is commonly compared to the aviation industry with emphasis on human factors and the decision-making processes undertaken by pilots and clinicians alike. The authors have been given exclusive access to meet the head of the maintenance team behind one of the UK's most popular airlines. An open-ended interview took place which was audio-transcribed for thematic analysis. Data were initially coded to identify basic patterns in the transcript. Once this was completed, themes were identified and agreed between the authors which could be compared to healthcare and dentistry. These themes were: regulation, occupational health, maintenance of equipment, use of checklists, reporting, just culture, burnout and disturbances.The aviation engineering industry requires the combination of a skilled workforce working under time pressure often in a financially restricted environment in a similar way to healthcare, especially dentistry. The two industries share common risks, although introduction of risk management tools such as checklists have been prevalent in aviation since the 1930s. Recognition of said risks and themes can lead to shared learning opportunities to benefit both sectors.
医疗行业通常被比作航空业,强调人为因素和飞行员与临床医生所做的决策过程。作者获得了独家机会,采访了英国最受欢迎的航空公司之一的维修团队负责人。进行了开放式访谈,并将音频转录进行主题分析。首先对数据进行编码,以识别转录本中的基本模式。完成后,作者确定并同意了主题,可以将其与医疗保健和牙科进行比较。这些主题是:监管、职业健康、设备维护、检查表的使用、报告、公正文化、倦怠和干扰。航空工程行业需要在时间压力下工作的熟练劳动力,通常在财务受限的环境中工作,这与医疗保健行业(尤其是牙科)非常相似。这两个行业存在共同的风险,尽管自 20 世纪 30 年代以来,检查表等风险管理工具在航空业中已经很普遍。认识到这些风险和主题可以为两个行业带来共同的学习机会。