公共部门变革中公共服务动机与情感承诺的关系：一个有调节的中介模型。
The Relationship Between Public Service Motivation and Affective Commitment in the Public Sector Change: A Moderated Mediation Model.
作者信息
Sun Sirui
机构信息
School of International and Public Affairs, Shanghai Jiao Tong University, Shanghai, China.
出版信息
Front Psychol. 2021 Jun 18;12:631948. doi: 10.3389/fpsyg.2021.631948. eCollection 2021.
How can public organizations promote change recipients' affective commitment to public sector change? Based on socially desirable responding theory, this study explores the theoretical mechanism and boundary effect of the relationship between public service motivation and affective commitment to change. By conducting a survey of 465 front-line public employees in an eastern Chinese city undergoing public sector change, this study found that voice behavior partially mediates the relationship between public service motivation and affective commitment to change. Superficial harmony also negatively moderates the relationship between public service motivation and affective commitment to change through the mediation of voice behavior. This study mainly contributes to our understanding of the theoretical mechanism and the conditional effect of change recipients' affective commitment during public sector change.
公共组织如何促进变革接受者对公共部门变革的情感承诺？基于社会期望回应理论，本研究探讨了公共服务动机与变革情感承诺之间关系的理论机制和边界效应。通过对中国东部一个正在经历公共部门变革的城市的465名一线公共雇员进行调查，本研究发现建言行为部分中介了公共服务动机与变革情感承诺之间的关系。表面和谐也通过建言行为的中介作用对公共服务动机与变革情感承诺之间的关系产生负向调节作用。本研究主要有助于我们理解公共部门变革过程中变革接受者情感承诺的理论机制和条件效应。
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