Lawson Elizabeth, Bunney Sarah, Cotterill Sarah, Farmani Raziyeh, Melville-Shreeve Peter, Butler David
Centre for Water Systems University of Exeter Exeter UK.
Department of Mathematics Imperial College London London UK.
Water Environ J. 2022 Feb;36(1):161-171. doi: 10.1111/wej.12737. Epub 2021 Jun 7.
The unprecedented scale and impact of the COVID-19 pandemic have required organizations to adapt all facets of their operations. The impact on the UK water sector extends beyond engineering and treatment processes, with social, economic and environmental consequences. Semi-structured interviews were conducted with executives from 10 UK water companies to investigate the organizational response to the pandemic, and how their response impacted operational delivery. The Safe and SuRe framework was used to structure interview questions and analysis. Emergent themes of changes to customer behaviour, changes to operational practices and industry collaboration were mapped onto the framework and a ripple effect map developed. Lessons learnt highlight a failure to adequately prepare for the scale of the threat, the success of sector-level collaboration and a need to embrace new ways of working.
新冠疫情前所未有的规模和影响要求各组织对其运营的各个方面进行调整。对英国水务部门的影响不仅限于工程和处理流程，还产生了社会、经济和环境方面的后果。对10家英国水务公司的高管进行了半结构化访谈，以调查各组织对疫情的应对措施，以及这些应对措施如何影响运营交付。使用“安全与可靠”（Safe and SuRe）框架来构建访谈问题并进行分析。将客户行为变化、运营实践变化和行业合作等新出现的主题映射到该框架上，并绘制了一个连锁反应图。吸取的教训包括未能对威胁的规模进行充分准备、部门层面合作的成功以及需要采用新的工作方式。
