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Developing Interpersonal Trust Between Service Users and Professionals in Integrated Services: Compensating for Latent Distrust, Vulnerabilities and Uncertainty Shaped by Organisational Context.

作者信息

Poulsen Rie Mandrup, Pii Kathrine Hoffmann, Eplov Lene Falgaard, Meijer Mathias, Bültmann Ute, Christensen Ulla

机构信息

The National Board of Social Services, Center for Data, Analysis and Methods, Edisonsvej 1, 5000 Odense C, Denmark.

University College Copenhagen, Faculty of Health, Institute for Nursing and Nutrition, Tagensvej 86, 2200 Copenhagen N, Denmark.

出版信息

Int J Integr Care. 2021 Jul 1;21(3):1. doi: 10.5334/ijic.5599. eCollection 2021 Jul-Sep.


DOI:10.5334/ijic.5599
PMID:34248445
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC8252972/
Abstract

INTRODUCTION: Studies show a need for trust between stakeholders in integrated services. However, few studies have investigated how trust develops between stakeholders on a micro-level. In a Danish intersectoral intervention for persons on sick leave due to common mental disorders, we explored why trust is needed and how trust is developed between micro-level stakeholders. METHODOLOGY: The qualitative study was based on 12 observations of inter-organisational meetings, 16 interviews with service users, 24 interviews with health care professionals and employment consultants, and 8 interviews with supervisors. The analysis was guided by the theoretical concepts (dis-) trust, vulnerability and uncertainty. RESULTS: Latent distrust between involved organisations, and vulnerabilities and uncertainties related to employment consultants' statutory power over service users caused a perceived need for interpersonal trust. Time to establish knowledge-based relationships, healthcare professionals' caring approach, and creating a feeling of sharing interests were compensating trust-building strategies that were often regarded as positive. DISCUSSION AND CONCLUSION: Trust in personal relationships between stakeholders appeared to compensate for contextually shaped distrust, vulnerability and uncertainty. Identifying latent distrust, vulnerabilities, uncertainties, and power structures might be key to improving trust-building strategies in a specific context. The time-consuming process of trust-building between micro-level stakeholders should be supported structurally.

摘要

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本文引用的文献

[1]
Shared Decision Making in an Integrated Mental Health and Vocational Rehabilitation Intervention: Stakeholder Practices and Experiences.

Int J Integr Care. 2020-11-30

[2]
Towards a values framework for integrated health services: an international Delphi study.

BMC Health Serv Res. 2020-3-18

[3]
Developing Normative Integration among Professionals in an Intersectoral Collaboration: A Multi-Method Investigation of an Integrated Intervention for People on Sick Leave Due to Common Mental Disorders.

Int J Integr Care. 2019-11-4

[4]
Conducting secondary analysis of qualitative data: Should we, can we, and how?

Qual Soc Work. 2019-1

[5]
The Reality of Uncertainty in Mental Health Care Settings Seeking Professional Integration: A Mixed-Methods Approach.

Int J Integr Care. 2018-12-19

[6]
Values of Integrated Care: A Systematic Review.

Int J Integr Care. 2018-11-15

[7]
The Uneven Foci of Work Disability Research Across Cause-based and Comprehensive Social Security Systems.

Int J Health Serv. 2018-11-14

[8]
Managing employees' depression from the employees', co-workers' and employers' perspectives. An integrative review.

Disabil Rehabil. 2020-2

[9]
Service Integration Across Sectors in Europe: Literature and Practice.

Int J Integr Care. 2018-4-19

[10]
A randomized controlled multicenter trial of individual placement and support for patients with moderate-to-severe mental illness.

Scand J Work Environ Health. 2018-8-2

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