"Konstantopouleio" General Hospital of Nea Ionia, Athens, Greece.
General Anti-Cancer Hospital "Agios Savvas", Athens, Greece.
J Nurs Manag. 2021 Nov;29(8):2707-2714. doi: 10.1111/jonm.13428. Epub 2021 Aug 19.
The purpose of this study is to investigate conflicts and identify the factors that cause the creation of conflicts in the operating room as well as coping strategies for conflict resolution.
The operating room is a special and changeable working environment, which is constantly evolving, and requires interdisciplinary team collaboration. Therefore, it is an environment that may cause conflict among employees.
The study was conducted at three Public Hospitals of Athens, during the period from 1 April 2018, to 15 June 2018. The research tool used to conduct the research was the questionnaire of Kontogianni et al. (2011). The questionnaire consisted of four sections dealing with conflict issues and their management. The sample consisted of 185 nurses and medical staff. The level of statistical significance was set equal to .05. The questions were analysed through the statistical package SPSS 20.
Τhe majority of participants had conflicts with colleagues (79%), with doctors (69.5%) and with nurses (43.7%). Τhe majority of the sample was unaware of conflict management strategies (60%). One of the important factors that intensify the conflicts is the burdensome workload in combination with the unsatisfactory salary. Avoidance is the preferred conflict management strategy (64.7%), followed by mutual benefit trading (55.4%.) Acceptance is the least appropriate strategy (10.9%).
In order to deal with conflicts in the operating room effectively, it is necessary for nurses and physicians to be trained in conflict management.
Nursing managers should support the training of nurses in conflict management in order to create a climate of cooperation and reduce conflicts.
本研究旨在调查手术室冲突，并确定导致手术室冲突产生的因素以及解决冲突的应对策略。
手术室是一个特殊且多变的工作环境，其在不断发展，需要跨学科团队协作。因此，这是一个可能导致员工之间产生冲突的环境。
该研究于 2018 年 4 月 1 日至 6 月 15 日在雅典的三家公立医院进行。用于开展研究的工具是 Kontogianni 等人（2011 年）的问卷。该问卷由四个部分组成，涉及冲突问题及其管理。样本由 185 名护士和医务人员组成。统计显著性水平设定为.05。通过 SPSS 20 统计软件包对问题进行分析。
大多数参与者与同事（79%）、医生（69.5%）和护士（43.7%）存在冲突。大多数样本不了解冲突管理策略（60%）。加剧冲突的一个重要因素是工作量大且工资不令人满意。回避是首选的冲突管理策略（64.7%），其次是互利交易（55.4%）。接受是最不合适的策略（10.9%）。
为了有效地处理手术室冲突，护士和医生有必要接受冲突管理培训。
护理管理人员应支持对护士进行冲突管理的培训，以便营造合作氛围并减少冲突。
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