Herrando Carolina, Constantinides Efthymios
Faculty of Behavioral, Management and Social Sciences (BMS), Department High-Tech Business and Entrepreneurship (HBE/ETM), University of Twente, Enschede, Netherlands.
Front Psychol. 2021 Jul 16;12:712606. doi: 10.3389/fpsyg.2021.712606. eCollection 2021.
Social interactions can trigger emotional contagion between individuals resulting in behavioral synchrony. Emotional contagion can be a very effective and attractive strategy in communication and advertising, and understanding the mechanisms underlying emotional contagion can help marketers to improve their commercial approaches or develop better ones. The purpose of this study is to review and classify the various methodologies and theoretical approaches on emotional contagion, identify the best practices in this domain, and identify ways of gaging and measuring emotional contagion. The study is based on a mini literature review. We identify different mechanisms and approaches to emotional contagion described in the literature. Emotional contagion can be triggered by facial expressions, indirect human interactions, and/or by observing other people's behavior in direct and indirect interactions. Furthermore, emotional contagion can be triggered physiologically or neurologically by synchronizing with the emotional state of others during human interactions. Regarding the assessment and measurement of emotional contagion, we argue that methods based on neuroscience tools are much more accurate and effective than methods based on traditional research approaches. The study identifies guidelines for research on commercial communication through emotional contagion that can be especially interesting for academia and marketing practitioners. The findings are important for field marketers interested in developing new individualized approaches in their commercial strategies and marketing in general. In addition, the study can become the basis of research that further refines and compares the efficacy of the various techniques and tools involved.
社交互动能够引发个体之间的情绪感染,从而导致行为同步。情绪感染在沟通和广告中可能是一种非常有效的且具有吸引力的策略,了解情绪感染背后的机制有助于营销人员改进其商业手段或开发更好的手段。本研究的目的是回顾和分类关于情绪感染的各种方法和理论途径,确定该领域的最佳实践,并确定衡量和测量情绪感染的方法。该研究基于一项小型文献综述。我们识别了文献中描述的情绪感染的不同机制和途径。情绪感染可以由面部表情、间接人际互动和/或通过在直接和间接互动中观察他人的行为引发。此外,在人际互动过程中,通过与他人的情绪状态同步,情绪感染可以在生理或神经层面上被触发。关于情绪感染的评估和测量,我们认为基于神经科学工具的方法比基于传统研究方法的方法更加准确和有效。该研究确定了通过情绪感染进行商业沟通研究的指导方针,这对学术界和营销从业者可能特别有意义。这些发现对于有兴趣在其商业策略和整体营销中开发新的个性化方法的实地营销人员很重要。此外,该研究可以成为进一步完善和比较所涉及的各种技术和工具功效的研究基础。