Silbaugh Bryant C, El Fattal Robbie
Trendline ABA, LLC, San Antonio, TX 78254 USA.
Maraca Learning, Inc., Boise, ID USA.
Behav Anal Pract. 2021 Aug 12;15(2):571-590. doi: 10.1007/s40617-021-00627-y. eCollection 2022 Jun.
As the applied behavior analysis (ABA) service industry ("the industry") continues to rapidly expand, it faces three major problems. First, ABA service delivery quality (ASDQ) is undefined in ABA research and the industry. Second, we cannot rely exclusively on professional organizations that oversee licensure and certification to control ABA service delivery quality because they do not have control over the relevant contingencies. Third, without objective indicators of ABA service delivery quality, it is difficult for ABA organizations to distinguish the quality of their services from competitors. In this article, first we explain the need for more critical discussion of ASDQ in the field at large, briefly describe a sample of common views of quality in ABA research and the industry, and identify some of their limitations. Then we define ASDQ and present a cohesive theoretical framework which brings ASDQ within the scope of our science so that we might take a more empirical approach to understanding and strengthening ASDQ. Next, we explain how organizations can use culturo-behavioral science to understand their organization's cultural practices in terms of cultural selection and use the evidence-based practice of ABA at the organizational level to evaluate the extent to which methods targeting change initiatives result in high ASDQ. Lastly, in a call to action we provide ABA service delivery organizations with six steps they can take now to pursue high ASDQ by applying concepts from culturo-behavioral science and total quality management.
随着应用行为分析（ABA）服务行业（“该行业”）持续快速扩张，它面临着三大问题。首先，ABA研究及该行业中未明确界定ABA服务提供质量（ASDQ）。其次，我们不能仅仅依赖监督执照颁发和认证的专业组织来控制ABA服务提供质量，因为它们无法控制相关的意外情况。第三，由于缺乏ABA服务提供质量的客观指标，ABA组织很难将其服务质量与竞争对手区分开来。在本文中，首先我们解释在整个领域对ASDQ进行更批判性讨论的必要性，简要描述ABA研究及该行业中一些关于质量的常见观点示例，并指出其一些局限性。然后我们定义ASDQ并提出一个连贯的理论框架，将ASDQ纳入我们科学的范畴，以便我们能够采用更实证的方法来理解和加强ASDQ。接下来，我们解释组织如何利用文化行为科学从文化选择的角度理解其组织的文化实践，并在组织层面运用基于证据的ABA实践来评估针对变革举措的方法在多大程度上能带来高ASDQ。最后，在行动呼吁中，我们为ABA服务提供组织提供六个步骤，它们现在可以通过应用文化行为科学和全面质量管理的概念来追求高ASDQ。
