Luke Molli M, Dams Peter, Lichtenberger Sarah N
Behavior Analyst Certification Board, Littleton, CO USA.
Dams & Associates, Inc., Plainwell, MI USA.
Behav Anal Pract. 2024 Jan 29;17(1):359-370. doi: 10.1007/s40617-024-00906-4. eCollection 2024 Mar.
Developing and improving organizational processes is an important element for staff satisfaction, effective communication, and ultimately the success of an organization (Rummler & Brache, 2013). Human-service organizations are no exception and, in fact, could greatly benefit from process improvement. This article provides guided steps for using process maps as a means for improving processes in human-service organizations.
开发和改进组织流程是提高员工满意度、实现有效沟通以及最终推动组织成功的重要因素（鲁姆勒和布拉奇，2013年）。人力服务组织也不例外，事实上，流程改进能使其受益匪浅。本文提供了一些引导性步骤，介绍如何将流程图用作改进人力服务组织流程的一种手段。
