TNO, Leiden, The Netherlands.
Ergonomics. 2022 May;65(5):719-740. doi: 10.1080/00140139.2021.1984585. Epub 2021 Oct 13.
In this review we address the human in human robot collaboration (HRC). Although there are different hypotheses on potential effects of HRC on job quality, defined as the quality of the working environment and its effect on the employee's well-being, a comprehensive theory is still lacking. How does HRC influence job quality on an individual level and how can we adapt HRC to boost positivity at work? We identified four job quality related factors that are of relevance in HRC: (1) Cognitive Workload, (2) Collaboration Fluency, (3) Trust, and (4) Acceptance and Satisfaction. Increasing awareness and being able to adapt the robot to the individual operator are crucial to improve the aforementioned factors. Implementing predictable robots, that offer a clear advantage to the human and take into account operators' preferences, will bring us closer to a human-centered collaboration. The effect of human robot collaboration (HRC) on job quality is still under debate. Design characteristics of HRC, such as collaboration design, robot design, and workplace design affect job quality related factors. Using a participatory design approach, as to align robot capabilities to end-users' preferences, will enhance HRC and improve job quality. : HRC: human robot collaboration; OECD: organisation for economic co-operation and development.
在这篇综述中,我们探讨了人机协作(HRC)中的“人”。尽管对于 HRC 对工作质量(定义为工作环境的质量及其对员工福祉的影响)的潜在影响有不同的假设,但仍缺乏全面的理论。HRC 如何影响个体层面的工作质量,我们如何调整 HRC 以提升工作积极性?我们确定了与 HRC 相关的四个工作质量相关因素:(1)认知工作量,(2)协作流畅度,(3)信任,以及(4)接受度和满意度。提高认识并能够根据个体操作员来调整机器人对于改善上述因素至关重要。实现可预测的机器人,为人类提供明显优势,并考虑到操作员的偏好,将使我们更接近以人为中心的协作。人机协作(HRC)对工作质量的影响仍存在争议。HRC 的设计特点,如协作设计、机器人设计和工作场所设计,会影响工作质量相关因素。采用参与式设计方法,使机器人的能力与最终用户的偏好保持一致,将增强 HRC 并提高工作质量。HRC:人机协作;经合组织:经济合作与发展组织。