Yu Hanui, Woo Dahae, Kim Hyo Jin, Choi Minyoung, Kim Dong Hee
Department of Industrial Design, Sungshin University, Seoul 02844, Korea.
Graduate School, Seoul National University, Seoul 03080, Korea.
Children (Basel). 2021 Sep 10;8(9):795. doi: 10.3390/children8090795.
The objective of this study was to develop healthcare service design concepts through an empirical study utilizing design thinking to improve the quality of caregiver education provided in the neonatal intensive care unit (NICU). This study adopted the Double Diamond Process of service design comprising the discover, define, and development stages. We identified 7 issues, organized into 10 healthcare service design concepts associated with NICU education: improving the design of educational material, improving materials for high-risk infant guidance, a practicum kit, a parent proficiency checklist, a systematic parent education manual, predictable guidelines for tests and treatment plans, waiting time that provides comfort, message cards that convey feelings, a reservation system for visits, and a post-discharge information sharing platform. The service concepts' effectiveness was verified through evaluations by healthcare experts. The results represent customers' perspectives and experiences regarding parental education. The application of the healthcare service design method could be further developed in future studies. The 10 service concepts derived from this study can be applied and evaluated as specific NICU educational programs.
本研究的目的是通过一项实证研究，利用设计思维来开发医疗服务设计概念，以提高新生儿重症监护病房（NICU）提供的护理人员教育质量。本研究采用了服务设计的双钻石流程，包括发现、定义和开发阶段。我们确定了7个问题，并将其组织成10个与NICU教育相关的医疗服务设计概念：改进教育材料的设计、改进高危婴儿指导材料、实习工具包、家长能力清单、系统的家长教育手册、测试和治疗计划的可预测指南、提供舒适感的等待时间、传达感受的信息卡、探视预约系统以及出院后信息共享平台。通过医疗专家的评估验证了这些服务概念的有效性。结果代表了客户对家长教育的看法和体验。医疗服务设计方法的应用在未来研究中可以进一步发展。本研究得出的10个服务概念可作为特定的NICU教育项目进行应用和评估。
