员工工作满意度和绩效与工作场所对纽约市世界贸易中心9·11袭击事件的应对措施的关联
Employee Job Satisfaction and Performance in Association With Workplace Responses to the 9/11 Attacks on New York City's World Trade Center.
作者信息
Miu Adriana S, Davis Anna J, Raitt Josh M, Lee Min Hyung, Pedrazine Anthony, Canan Fatih, Pollio David E, North Carol S
机构信息
University of Texas Southwestern Medical Center, Dallas, Texas (Dr Miu, Mr Raitt, Dr Canan, Dr North, Mr Pedrazine); University of Virginia, Charlottesville, Virginia (Dr Davis); Zucker Hillside Hospital, Queens, New York (Dr Lee); Private Practice, Huntsville, Alabama (Dr Pollio); Metrocare Services (Mr Raitt, Dr North), Dallas, Texas.
出版信息
J Occup Environ Med. 2022 Feb 1;64(2):115-122. doi: 10.1097/JOM.0000000000002409.
OBJECTIVE
Research is needed on disaster-affected workplaces, particularly on employee job satisfaction and performance, to inform workplace responses promoting employee postdisaster adjustment and wellbeing.
METHODS
Quantitative and qualitative data were collected from a volunteer sample of 255 employees of eight workplaces affected by the 9/11 attacks on New York City's World Trade Center nearly 3 years post disaster.
RESULTS
The effects of 9/11 on both job satisfaction and job performance were more negative than positive, especially for the Ground Zero employees. Effects on job satisfaction and job performance were generally congruent. Workplace responses focused on individual needs were perceived as positive and those focused on workplace needs as negative.
CONCLUSIONS
Workplace responses focused on business improvement intended to improve workplace performance may not have the desired effect and may reduce employee job satisfaction and performance.
目的
需要对受灾难影响的工作场所进行研究，特别是关于员工工作满意度和绩效的研究，以便为促进员工灾后适应和福祉的工作场所应对措施提供依据。
方法
在灾难发生近3年后，从受纽约市世界贸易中心9·11袭击影响的8个工作场所的255名员工志愿者样本中收集了定量和定性数据。
结果
9·11事件对工作满意度和工作绩效的影响负面多于正面，尤其是对世贸中心遗址的员工。对工作满意度和工作绩效的影响总体上是一致的。关注个人需求的工作场所应对措施被视为积极的，而关注工作场所需求的应对措施则被视为消极的。
结论
旨在提高工作场所绩效而专注于业务改进的工作场所应对措施可能不会产生预期效果，反而可能降低员工的工作满意度和绩效。
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