Sydney School of Veterinary Science, Camperdown, New South Wales, 2006, Australia.
University of College Dublin School of Veterinary Medicine, Dublin, Ireland.
Aust Vet J. 2022 Jan;100(1-2):79-81. doi: 10.1111/avj.13125. Epub 2021 Oct 12.
The COVID-19 pandemic and associated restrictions have caused major changes in veterinary practice. Utilising a subset of qualitative data from a global survey of 540 veterinarians, veterinary nurses and animal health technicians, we highlight the impact of these changes on communication in veterinary clinical practice. Communication challenges experienced by veterinary team members included lack of face-to-face contact with clients; increased difficulty in communicating in general; inability to demonstrate physical examination, diagnostic findings or treatment information to clients; difficulty in communicating while wearing personal protective equipment; increased 'miscommunication' and challenges in convincing clients of the importance of pandemic-associated protocols. These findings suggest a need for veterinary teams to modify and adapt their communication strategies to facilitate effective communication where social distancing and noncontact consultations are required.
COVID-19 大流行和相关限制给兽医实践带来了重大变化。我们利用对全球 540 名兽医、兽医护士和动物保健技术人员的调查的一部分定性数据，强调了这些变化对兽医临床实践中沟通的影响。兽医团队成员所经历的沟通挑战包括：与客户面对面接触减少；沟通变得更加困难；无法向客户展示体检、诊断结果或治疗信息；在佩戴个人防护设备时沟通困难；“误解”增加，以及在说服客户重视与大流行相关协议方面存在挑战。这些发现表明，兽医团队需要修改和调整他们的沟通策略，以在需要保持社交距离和非接触式咨询的情况下促进有效的沟通。
