Department of Intelligent Commerce, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan.
Inform Health Soc Care. 2022 Jul 3;47(3):258-273. doi: 10.1080/17538157.2021.1990299. Epub 2021 Oct 21.
This study aimed to provide an integrated model that examines the determinants of older adults' intention to use mobile registration applications (apps) based on UTAUT, and the role of aging factors including perceived physical condition, technology anxiety, inertia, and self-actualization needs. The proposed model was tested by PLS (Partial Least Squares) with data collected from 361 older adults. Results indicated that three variables derived from UTAUT, namely performance expectancy, social influence, and facilitating conditions, influence mobile registration app usage intention. Additionally, the aging factors of inertia and self-actualization needs have significant impacts on older adults' usage intentions. Results further demonstrated that smart phone usage experience had a moderator effect on the relationship between usage intention and three antecedents (performance expectancy, effort expectancy, facilitating condition), but not social influence. Findings provide valuable theoretical contributions for researchers, and practical implications for hospitals developing mobile registration apps in Taiwan.
本研究旨在提供一个整合模型，基于 UTAUT 考察老年人使用移动注册应用程序（apps）的意愿的决定因素，以及包括感知身体状况、技术焦虑、惯性和自我实现需求在内的老化因素的作用。该模型通过 PLS（偏最小二乘法）进行了测试，数据来自 361 名老年人。结果表明，源于 UTAUT 的三个变量，即绩效期望、社会影响和便利条件，影响移动注册应用程序使用意愿。此外，惯性和自我实现需求的老化因素对老年人的使用意愿有重大影响。结果进一步表明，智能手机使用经验对使用意图与三个前因变量（绩效期望、努力期望、便利条件）之间的关系具有调节作用，但对社会影响没有调节作用。研究结果为研究人员提供了有价值的理论贡献，并为台湾医院开发移动注册应用程序提供了实际意义。
