Huang Arthur, De la Mora Velasco Efren, Marsh Jessica, Workman Hannah
Rosen College of Hospitality Management, University of Central Florida, Orland, FL 3819, USA.
Int J Hosp Manag. 2021 Aug;97:102986. doi: 10.1016/j.ijhm.2021.102986. Epub 2021 May 28.
The COVID-19 pandemic has significantly disrupted the hospitality industry. This research combines different data to examine the US labor market trends during COVID-19. It is found that low-preparation jobs in leisure and hospitality are the hardest hit and slow to recover. The pandemic has highlighted growing issues in workplace safety, skill gaps, technology adoption, and work reorganization in the hospitality industry. This paper develops two propositions about preparing hospitality workers for the future of work and providing flexible work arrangements.
新冠疫情严重扰乱了酒店业。本研究结合不同数据,考察新冠疫情期间美国劳动力市场趋势。研究发现,休闲和酒店业中准备不足的工作岗位受影响最严重,且复苏缓慢。疫情凸显了酒店业在工作场所安全、技能差距、技术应用和工作重组方面日益突出的问题。本文就为酒店业员工做好未来工作准备和提供灵活工作安排提出了两个命题。