Department of Hospitality Management, National Taitung Junior College, Taitung 95045, Taiwan.
Graduate Institute of Technological and Vocational Education, National Taipei University of Technology, Taipei 10608, Taiwan.
Int J Environ Res Public Health. 2021 Oct 6;18(19):10491. doi: 10.3390/ijerph181910491.
During the COVID-19 pandemic, hospitality employees face a tremendous amount of job stress due to the decline in revenue and close contact with people. This study has three aims: first, to analyse the status quo of organizational-climate job stress on employee wellness in the hospitality industry during COVID-19; second, to discuss the correlation between organizational-climate job stress and employee wellness in the hospitality industry; and third, to analyze the associations between of personal background and organizational climate on job stress and wellness in the hospitality industry. This research uses a survey method to examine these issues. Participants were employees of franchise hotel branches in Taipei City, which yielded 295 effective sample sizes from five chain hotels. The personal background factor questionnaire, organizational climate questionnaire, job stress questionnaire, and wellness questionnaire served as the main research tools. In this study, Factor analysis, Pearson Correlation and Multiple Regression Analysis were used for sample analysis. The results revealed a significant relationship between organizational-climate job stress with wellness. Personal background factors, organizational climate, and job stress would affect the wellness of employees. As a result, the present research provides empirical evidence for the impact of organizational climate and job stress on employee wellness in the hospitality industry in Taiwan during COVID-19. The study's findings, as well as its theoretical and practical implications, are discussed. The main contribution of this study is that the results serve as a reference for hospitality business owners to design better organizational environments for their employees, plan human-resource-related strategies, and provide training for their employees during a pandemic.
在 COVID-19 大流行期间，由于收入下降和与人群密切接触，酒店员工面临着巨大的工作压力。本研究有三个目的：首先，分析 COVID-19 期间酒店业组织氛围工作压力对员工健康的现状；其次，讨论酒店业组织氛围工作压力与员工健康之间的相关性；最后，分析个人背景和组织氛围对酒店业工作压力和健康的关联。本研究采用问卷调查法来检验这些问题。参与者是台北市连锁酒店分公司的酒店员工，从五家连锁酒店中获得了 295 份有效样本。个人背景因素问卷、组织氛围问卷、工作压力问卷和健康问卷是主要的研究工具。在这项研究中，采用了因子分析、皮尔逊相关和多元回归分析对样本进行分析。结果表明，组织氛围工作压力与健康之间存在显著关系。个人背景因素、组织氛围和工作压力会影响员工的健康。因此，本研究为 COVID-19 期间台湾酒店业组织氛围和工作压力对员工健康的影响提供了实证证据。讨论了研究结果的理论和实际意义。本研究的主要贡献在于，研究结果为酒店业老板提供了参考，帮助他们为员工设计更好的组织环境，规划与人力资源相关的战略，并在大流行期间为员工提供培训。
