Demirović Bajrami Dunja, Terzić Aleksandra, Petrović Marko D, Radovanović Milan, Tretiakova Tatiana N, Hadoud Abosa
Geographical Institute "Jovan Cvijić", Serbian Academy of Sciences and Arts, Djure Jaksica 9, 11000 Belgrade, Serbia.
The South Ural State University, Institute of Sports, Tourism and Service, Sony Krivoy Street No. 60, Chelyabinsk, Russian Federation.
Int J Hosp Manag. 2021 Apr;94:102754. doi: 10.1016/j.ijhm.2020.102754. Epub 2020 Nov 10.
A crisis caused by COVID-19 pandemic affected the whole world leaving long-lasting effects on almost every aspect of human lives. The aim of this study was to test how different effects of COVID-19, expressed through job insecurity, employees' health complaints occurred during isolation, risk-taking behavior at workplace and changes in the organization, may impact work-related attitudes (job motivation and job satisfaction) and turnover intentions of the employees in hospitality industry. Based on the data collected from 624 hospitality workers from Serbia, the results indicated that job insecurity and changes in the organization were predictors of all outcomes, in a negative direction, while risk-taking behavior acted as a predictor of job satisfaction only, also in a negative direction. The significance of demographic characteristics, as control variables, showed that age and marital status had significant impact on job motivation and turnover intentions. The theoretical and practical implications were discussed.
由新冠疫情引发的危机影响了整个世界，给人类生活的几乎方方面面都留下了持久影响。本研究的目的是检验新冠疫情的不同影响，这些影响通过工作不安全感、隔离期间员工的健康投诉、工作场所的冒险行为以及组织变革体现出来，可能如何影响酒店业员工的工作相关态度（工作动机和工作满意度）以及离职意向。基于从塞尔维亚624名酒店工作人员收集的数据，结果表明工作不安全感和组织变革是所有结果的预测因素，且呈负向关系，而冒险行为仅作为工作满意度的预测因素，同样呈负向关系。作为控制变量的人口统计学特征的显著性表明，年龄和婚姻状况对工作动机和离职意向有显著影响。文中讨论了理论和实践意义。
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