St. John's University, New York, USA.
University of Wales Trinity Saint David, London, UK.
BMC Public Health. 2021 Nov 6;21(1):2032. doi: 10.1186/s12889-021-12071-2.
The research aimed to formulate and test a model concerning COVID-19 perceptions effects on job insecurity and a set of psychosocial factors comprising anxiety, depression, job burnout and job alienation in the Middle East and North African (hereafter, MENA) regional context. Also, the study attempted to examine whether locus of control can moderate these hypothesised linkages amongst customer service employees working in MENA hospitality organisations.
The study is based on a sample of 885 responses to an online survey and Partial Least Square Structural Equation Modelling (PLS-SEM).
The main findings show the existence of a significant correlation between COVID perceptions and job insecurity and all psychosocial factors, i.e., more intense COVID-19 perceptions accompany higher levels of job insecurity, anxiety, depression, job burnout and job alienation. Furthermore, our results revealed that, in pandemic time, hospitality customer service employees with external locus of control are more likely to suffer higher alienation, anxiety and depression than those with internal locus of control.
The research originality centres on the establishment that COVID-19 has a severe negative impact within the hospitality customer service labour force (in the MENA region). These effects were more profound for participants who claimed external locus of control than those with internal locus of control.
本研究旨在构建并验证一个模型，以探讨中东和北非（以下简称 MENA）地区民众对 COVID-19 的认知对工作不安全感的影响，以及一系列包含焦虑、抑郁、职业倦怠和工作异化的社会心理因素。此外，本研究还试图检验在 MENA 酒店业工作的客户服务员工中，控制源是否可以调节这些假设的关联。
本研究基于对 885 份在线调查回复的样本，采用偏最小二乘法结构方程模型（PLS-SEM）进行分析。
主要发现表明，COVID 认知与工作不安全感以及所有社会心理因素之间存在显著相关性，即 COVID-19 认知越强烈，工作不安全感、焦虑、抑郁、职业倦怠和工作异化程度越高。此外，我们的研究结果显示，在疫情期间，具有外部控制源的酒店客户服务员工比具有内部控制源的员工更容易产生更高的异化、焦虑和抑郁。
本研究的创新性在于证实了 COVID-19 对酒店客户服务劳动力（在 MENA 地区）产生了严重的负面影响。与具有内部控制源的员工相比，具有外部控制源的员工受到的影响更为深远。
