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团队知识管理、问题解决能力、人际冲突、组织信任对项目绩效的影响,心理资本的中介作用。

Impact of team knowledge management, problem solving competence, interpersonal conflicts, organizational trust on project performance, a mediating role of psychological capital.

作者信息

Zhang Jingqiang, Raza Mohsin, Khalid Rimsha, Parveen Rehana, Ramírez-Asís Edwin Hernan

机构信息

Management School, University of York, Heslington, YO10 5DD East York UK.

Faculty of Management Sciences, Phuket Rajabhat University, Phuket, Thailand.

出版信息

Ann Oper Res. 2021 Nov 6:1-21. doi: 10.1007/s10479-021-04334-3.

Abstract

There has been substantial research on megaprojects in project management literature. However, there is dearth of studies empirically investigating performance of new launched megaproject of Thailand that named as "Phuket sandbox". The core purpose of this project is to normalize covid-19 situation and resuming tourism in Thailand. Therefore, the evaluation of project performance is essential to achieve the targeted goal for success. The purpose of this study is to investigate the factors that affect project performance (Phuket sandbox) in Thailand. This study used quantitative approach based on structured questionnaire and the data was collected from Phuket, Thailand. The survey conducted from team members which are tourism stake holders' team, immigration team and public service teams including hospitals and hotels who were supposed for the management of Phuket tourism sandbox operations. The study got 222 valid responses only as the members were so busy and partial lockdowns in Thailand hindered the data collection process. The proposed hypothetical model tested by partial least square structural equation modelling. The results of the study found mix findings. The independent variables are team knowledge management, interpersonal conflict, organizational trust, and as significant and dependent variable as project performance through the mediation of psychological capital. The all relationships found to be significant except problem solving competence which have insignificant relationship with project performance as well as problem solving competence and organizational trust have insignificant relation with psychological capital.

摘要

项目管理文献中已有大量关于大型项目的研究。然而,实证研究泰国新推出的名为“普吉沙盒”的大型项目绩效的研究却很匮乏。该项目的核心目的是使泰国的新冠疫情形势正常化并恢复旅游业。因此,评估项目绩效对于实现成功的目标至关重要。本研究的目的是调查影响泰国项目绩效(普吉沙盒)的因素。本研究采用基于结构化问卷的定量方法,数据收集自泰国普吉岛。调查对象是旅游利益相关者团队、移民团队以及包括医院和酒店在内的公共服务团队的成员,这些团队负责普吉岛旅游沙盒运营的管理。由于成员非常忙碌且泰国的部分封锁阻碍了数据收集过程,该研究仅获得了222份有效回复。所提出的假设模型通过偏最小二乘结构方程建模进行了检验。研究结果喜忧参半。自变量是团队知识管理、人际冲突、组织信任,通过心理资本的中介作用,它们作为显著的自变量与作为因变量的项目绩效相关。除了解决问题能力与项目绩效关系不显著以及解决问题能力与组织信任和心理资本关系不显著外,所有关系均被发现是显著的。

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