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人工智能聊天机器人在数字心理健康干预中的应用:综述。

Artificially intelligent chatbots in digital mental health interventions: a review.

机构信息

Happify Health, New York, NY, USA.

出版信息

Expert Rev Med Devices. 2021 Dec;18(sup1):37-49. doi: 10.1080/17434440.2021.2013200. Epub 2021 Dec 31.

Abstract

INTRODUCTION

Increasing demand for mental health services and the expanding capabilities of artificial intelligence (AI) in recent years has driven the development of digital mental health interventions (DMHIs). To date, AI-based chatbots have been integrated into DMHIs to support diagnostics and screening, symptom management and behavior change, and content delivery.

AREAS COVERED

We summarize the current landscape of DMHIs, with a focus on AI-based chatbots. Happify Health's AI chatbot, , serves as a case study for discussion of potential challenges and how these might be addressed, and demonstrates the promise of chatbots as effective, usable, and adoptable within DMHIs. Finally, we discuss ways in which future research can advance the field, addressing topics including perceptions of AI, the impact of individual differences, and implications for privacy and ethics.

EXPERT OPINION

Our discussion concludes with a speculative viewpoint on the future of AI in DMHIs, including the use of chatbots, the evolution of AI, dynamic mental health systems, hyper-personalization, and human-like intervention delivery.

摘要

简介

近年来,人们对心理健康服务的需求不断增加,人工智能(AI)的功能也在不断扩展,这推动了数字心理健康干预(DMHI)的发展。迄今为止,基于人工智能的聊天机器人已经被整合到 DMHI 中,以支持诊断和筛查、症状管理和行为改变以及内容传递。

涵盖领域

我们总结了 DMHI 的当前现状,重点介绍了基于人工智能的聊天机器人。Happify Health 的人工智能聊天机器人 就是一个案例研究,用于讨论潜在的挑战以及如何解决这些挑战,并展示了聊天机器人在 DMHI 中作为有效、可用和可采用的工具的潜力。最后,我们讨论了未来研究如何推进该领域,包括对 AI 的看法、个体差异的影响以及对隐私和道德的影响等主题。

专家意见

我们的讨论最后对 DMHI 中人工智能的未来进行了推测性的展望,包括聊天机器人的使用、AI 的演变、动态心理健康系统、高度个性化以及类似人类的干预传递。

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