确定促进感染预防的管理实践：战略沟通视角。
Identifying management practices for promoting infection prevention: Perspectives on strategic communication.
机构信息
Department of Family and Community Medicine, College of Medicine, The Ohio State University, Columbus, OH; The Center for the Advancement of Team Science, Analytics, and Systems Thinking in Health Services and Implementation Science Research (CATALYST), College of Medicine, The Ohio State University, Columbus, OH; Department of Biomedical Informatics, College of Medicine, The Ohio State University, Columbus, OH.
The Center for the Advancement of Team Science, Analytics, and Systems Thinking in Health Services and Implementation Science Research (CATALYST), College of Medicine, The Ohio State University, Columbus, OH.
出版信息
Am J Infect Control. 2022 Jun;50(6):593-597. doi: 10.1016/j.ajic.2021.11.025. Epub 2021 Dec 7.
BACKGROUND
Engaging leaders to share information about infections and infection prevention across their organizations is known to be important in initiatives designed to reduce healthcare-associated infections (HAIs). Yet the topics and communication strategies used by leaders that focus on HAI prevention are not well understood. This study aimed to identify and describe practices around information sharing used to support HAI prevention.
METHODS
We visited 18 U.S. hospitals between 2017 and 2019 and interviewed 188 administrative and clinical leaders to ask about management practices they used to facilitate HAI prevention. Interview transcripts were analyzed to characterize practices involving strategic communications.
RESULTS
Sharing information to support infection prevention involved strategic communications around two main topics: (1) facilitators of success and best practices, and (2) barriers to success and lessons learned. In addition, the practice of storytelling reportedly allowed leaders to highlight impact and elicit emotion, provide education, and acknowledge success in infection prevention by providing examples of real events.
CONCLUSIONS
Our findings provide insight about how strategic communication of information around HAIs and HAI prevention can be used to support improvement. Organizations and leaders should consider the different opportunities to incorporate the practice of strategic communication, including using storytelling, to advance their infection prevention efforts.
背景
在旨在减少医疗保健相关感染（HAI）的举措中，让领导者在其组织内分享有关感染和感染预防的信息被认为是很重要的。然而，针对 HAI 预防的领导者所使用的主题和沟通策略尚未得到很好的理解。本研究旨在确定和描述用于支持 HAI 预防的信息共享实践。
方法
我们在 2017 年至 2019 年间访问了 18 家美国医院，并采访了 188 名行政和临床领导者，询问他们用于促进 HAI 预防的管理实践。对访谈记录进行了分析，以描述涉及战略沟通的实践。
结果
为支持感染预防而共享信息涉及两个主要主题的战略沟通：（1）成功的促进因素和最佳实践，以及（2）成功的障碍和经验教训。此外，据报道，讲故事的做法允许领导者突出影响并引起情感共鸣，提供教育，并通过提供真实事件的例子来承认感染预防方面的成功。
结论
我们的研究结果提供了有关如何围绕 HAI 和 HAI 预防来战略性地沟通信息以支持改进的见解。组织和领导者应考虑将战略沟通实践纳入其中的不同机会，包括使用讲故事，以推进其感染预防工作。
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