Xi'an Eurasia University, EAAD School of Art and Design, Xi'an, Shaanxi 710000, China.
Shaanxi University of Science & Technology, College of Art and Design, Xi'an, Shaanxi 710000, China.
Comput Intell Neurosci. 2022 Jan 31;2022:3869087. doi: 10.1155/2022/3869087. eCollection 2022.
At present, China's population aging presents the characteristics of large base, fast aging process, and old age, but the research and development of product aging design in China is relatively late, which brings additional pressure to the daily life of the elderly. In such an environment, higher requirements are put forward for product aging design and service provision. Only products or services that timely meet the personalized and diversified needs of different customers can attract customers and improve customer satisfaction. How to design aging products with satisfactory appearance and humanized function is the focus of current research. Based on the product quality division of Kano model, this paper summarizes the domestic mainstream products and their functions. The designed questionnaire data are summarized; reliability and validity analysis, as well as descriptive statistical analysis, is performed on this basis for the constructed product service quality evaluation system. The service quality indicators are divided into three categories according to the Kano model: overall one-dimensional quality, charm quality, and necessary quality.
目前，中国人口老龄化呈现基数大、老龄化进程快、老年人口多的特点，但中国的产品老龄化设计研究相对较晚，这给老年人的日常生活带来了额外的压力。在这种环境下，对产品老龄化设计和服务提供提出了更高的要求。只有及时满足不同客户个性化和多样化需求的产品或服务才能吸引客户并提高客户满意度。如何设计具有令人满意的外观和人性化功能的老龄化产品是当前研究的重点。本文基于 Kano 模型的产品质量划分，总结了国内主流产品及其功能。对设计的问卷数据进行了总结；在此基础上进行可靠性和有效性分析以及描述性统计分析，为构建的产品服务质量评价体系。根据 Kano 模型，服务质量指标分为三类：整体一维质量、魅力质量和必要质量。
