Akinlusi Fatimat Motunrayo, Olayiwola Abideen Adekunle, Adeniran Adeyinka, Rabiu Kabiru Afolarin, Oshodi Yusuf Abisowo, Ottun Tawaqualit Abimbola
Department of Obstetrics and Gynecology, Lagos State University College of Medicine/Lagos State University Teaching Hospital, Ikeja, Lagos, Nigeria.
Department of Public Health, Lagos State University College of Medicine/Lagos State University Teaching Hospital, Ikeja, Lagos, Nigeria.
J Patient Exp. 2022 Feb 7;9:23743735221077550. doi: 10.1177/23743735221077550. eCollection 2022.
To facilitate improvements in health service delivery, patients' satisfaction with gynecological services was assessed at a tertiary hospital. Five hundred gynecological care-seekers who presented for outpatient consultation, inpatient care, or theatre procedures had face-to-face interviews using close-ended questionnaires. The assessment encompassed hospital ambience, healthcare providers' attitude, waiting time, duration of consultation among others. Univariate and bivariate analyses were performed with SPSS 22.0 software. Mean age was 37.8 ± 10.9 years; 319(63.8%) had tertiary education; 81(16.2%) and 82(16.4%) had inpatient and theatre care, respectively; 233(46.6%) were managed for infertility. One in five respondents reported delayed retrieval of medical records (20.8%), dissatisfaction with hospital meals (22.2%) and 31.6% were displeased with waiting time. Overall, 92.7%, 74.2%, and 66.7% of participants reported high levels of satisfaction with theatre, outpatient, and inpatient care, respectively. Age and education were significantly associated with outpatient satisfaction level ( = .015; < .001 respectively). Though the majority expressed satisfaction with the quality of care, outpatients' waiting time was considered lengthy. We recommend a detailed appraisal of outpatient routines and periodic evaluation of gynecological services.
为促进医疗服务质量的提升，一家三级医院对患者对妇科服务的满意度进行了评估。500名寻求妇科门诊咨询、住院治疗或手术的患者使用封闭式问卷进行了面对面访谈。评估内容包括医院环境、医护人员态度、等待时间、咨询时长等。使用SPSS 22.0软件进行单变量和双变量分析。平均年龄为37.8±10.9岁；319人（63.8%）接受过高等教育；分别有81人（16.2%）和82人（16.4%）接受了住院治疗和手术；233人（46.6%）因不孕症接受治疗。五分之一的受访者表示病历提取延迟（20.8%），对医院餐饮不满意（22.2%），31.6%的人对等待时间不满意。总体而言，分别有92.7%、74.2%和66.7%的参与者对手术、门诊和住院护理表示高度满意。年龄和教育程度与门诊满意度水平显著相关（分别为=0.015；<0.001）。尽管大多数人对护理质量表示满意，但门诊患者的等待时间被认为过长。我们建议对门诊流程进行详细评估，并定期对妇科服务进行评估。
