Luo Biao, Li Liru, Sun Ying
School of Management, Hefei University of Technology, Hefei, China.
School of Management, University of Science and Technology of China, Hefei, China.
Front Psychol. 2022 Jan 31;12:640376. doi: 10.3389/fpsyg.2021.640376. eCollection 2021.
Since rapid economic growth has led to the overuse of natural resources and environmental degradation, increasing attention has been paid to environmental problems. This study aims to explore the relationship between consumers' perceived value and satisfaction, and energy-saving products purchase intention was investigated using appraisal-emotional response-coping theory. Moreover, this study further investigates these relationships in different consumer groups. In total, 399 questionnaires were collected online and offline, and results though structural equation modeling analysis show that functional, emotional, conditional, and green value have a positive effect on consumer satisfaction and thereby promote the intention to purchase energy-saving products. However, social value is not significant for consumer satisfaction. Perceived value influences consumer satisfaction and varies among different consumers according to the results of multigroup structural equation modeling analysis. These results have practical significance for the design and marketing of energy-saving products.
由于经济的快速增长导致了自然资源的过度使用和环境退化,环境问题日益受到关注。本研究旨在探讨消费者感知价值与满意度之间的关系,并运用评价-情绪反应-应对理论对节能产品购买意愿进行调查。此外,本研究进一步考察了不同消费群体中的这些关系。通过线上线下共收集了399份问卷,结构方程模型分析结果表明,功能价值、情感价值、条件价值和绿色价值对消费者满意度有积极影响,从而促进了节能产品的购买意愿。然而,社会价值对消费者满意度并不显著。根据多组结构方程模型分析结果,感知价值影响消费者满意度,且在不同消费者之间存在差异。这些结果对节能产品的设计和营销具有实际意义。