Enterprise Security & Business Continuity.
J Bus Contin Emer Plan. 2022 Jan 1;15(3):237-244.
Crisis management in large organisations should evolve response structures to prepare better for real-time, enterprise-wide events, and boost overall resilience. This paper proposes that organisations shift from an incident command structure to a more agile approach that reflects changes in business operations. This paper describes the evolution in Liberty Mutual Insurance's US operations practice from a more traditional emergency response team structure to an agile one that seeks to unify crisis teams globally and cross-functionally. The paper concludes that the adoption of a collaborative methodology across disciplines fundamentally increases organisational resilience.
大型组织的危机管理应该发展响应结构，以便为实时的、全企业范围的事件做好更好的准备，并提高整体弹性。本文提出，组织应从事件指挥结构转变为更灵活的方法，以反映业务运营的变化。本文描述了美国 Liberty Mutual Insurance 公司运营实践从更传统的应急响应团队结构向更灵活的结构的转变，该结构旨在实现全球危机团队的统一和跨职能协作。本文得出结论，跨学科采用协作方法从根本上提高了组织的弹性。
