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弥合卫生人员与老年人沟通培训之间的差距:我们能从言语编码理论中学到什么。

Bridging the Gap in Health Personnel and Elderly Communication Training: What Can We Learn From Speech Codes Theory.

作者信息

Momand Beheshta, Barth Brenda, Sun Winnie, Dubrowski Adam

机构信息

Health Sciences, Ontario Tech University, Oshawa, CAN.

出版信息

Cureus. 2022 Jan 27;14(1):e21659. doi: 10.7759/cureus.21659. eCollection 2022 Jan.

DOI:10.7759/cureus.21659
PMID:35233328
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC8881906/
Abstract

Effective communication in healthcare settings allows for the expression of complex or technical terms in a manner that each patient can understand. Communication is also linked to increased trust, patient and family satisfaction, and mutual agreement between patients and healthcare personnel. As a result of aging, the elderly (age 65 and older) may develop physical, cognitive, and social changes that may lead to barriers when interacting with healthcare personnel. As a result of these age-related changes, the elderly ability to receive, retain, and convey information may be affected. Therefore, it is essential that healthcare personnel use appropriate language when communicating with this population. Studies have suggested that simulation can be an effective means to train healthcare personnel to develop context-appropriate communication skills for this specific population. This editorial will explore how the Speech Codes Theory (SCT) can structure simulation encounters to enhance healthcare personnel's proficiency in conversing and connecting with this patient population.

摘要

在医疗环境中,有效的沟通能够以每位患者都能理解的方式表达复杂或专业的术语。沟通还与增强信任、提高患者及家属满意度以及促进患者与医护人员之间的相互认同相关联。随着年龄的增长,老年人(65岁及以上)可能会出现身体、认知和社交方面的变化,这些变化在他们与医护人员互动时可能会造成障碍。由于这些与年龄相关的变化,老年人接收、保留和传达信息的能力可能会受到影响。因此,医护人员在与这一人群沟通时使用恰当的语言至关重要。研究表明,模拟可以作为一种有效的手段,来培训医护人员针对这一特定人群培养符合情境的沟通技巧。这篇社论将探讨言语编码理论(SCT)如何构建模拟情境,以提高医护人员与这一患者群体交谈和建立联系的熟练程度。

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本文引用的文献

1
Rural family physician perspectives on communication with urban specialists: a qualitative study.农村家庭医生与城市专家沟通的观点:一项定性研究。
BMJ Open. 2021 May 13;11(5):e043470. doi: 10.1136/bmjopen-2020-043470.
2
Use of virtual clinical simulation to improve communication skills of baccalaureate nursing students: a pilot study.使用虚拟临床模拟提高本科护理学生的沟通技巧:一项试点研究。
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