Afshar Parya Jangipour, Karbasi Bahram Jabarzadeh, Moghadam Mahmood Nekoei
Department of Biostatistics and Epidemiology, Faculty of Public Health, Kerman University of Medical Sciences, Kerman, Iran.
Management and Accounting Department, Allameh Tabatabai University, Tehran, Iran.
J Educ Health Promot. 2021 Dec 31;10:455. doi: 10.4103/jehp.jehp_1650_20. eCollection 2021.
Hospitals are a significant part of the health system, so their performance is always measured based on some factors such as patient satisfaction and their safety level.
The present study was aimed to examine the relationship between patient safety culture with patient satisfaction and hospital performance.
This descriptive-analytical, cross-sectional study was performed on 240 patients, 240 staff and 20 hospital managers in Shafa hospital of Kerman, Iran, in 2020. To collect data, the patient safety culture, the patient satisfaction, and the hospital performance questionnaires were used. The data were analyzed by SPSS and PLS software; to measure the research model, structural equation models and confirmatory factor analysis were used.
The variable "patient satisfaction" and its components had a high mean, with the component "the treating physician" having the highest mean. The variables "patient safety culture and hospital performance" had a medium mean. There was a significant positive relationship between patient safety culture-hospital performance, patient safety culture-patient satisfaction, and patient satisfaction-hospital performance.
The patient satisfaction level was appropriate in the studied center, and a positive and significant relationship was found between patient safety culture and patient satisfaction and hospital performance.
医院是卫生系统的重要组成部分，因此其绩效总是基于患者满意度和安全水平等一些因素来衡量。
本研究旨在探讨患者安全文化与患者满意度及医院绩效之间的关系。
2020年，在伊朗克尔曼的沙法医院对240名患者、240名工作人员和20名医院管理人员进行了这项描述性分析横断面研究。为收集数据，使用了患者安全文化、患者满意度和医院绩效问卷。数据通过SPSS和PLS软件进行分析；为测量研究模型，使用了结构方程模型和验证性因素分析。
“患者满意度”变量及其组成部分均值较高，其中“主治医生”这一组成部分均值最高。“患者安全文化和医院绩效”变量均值中等。患者安全文化与医院绩效、患者安全文化与患者满意度以及患者满意度与医院绩效之间存在显著正相关。
在所研究的中心，患者满意度水平适宜，且发现患者安全文化与患者满意度及医院绩效之间存在积极且显著的关系。
