School of Health Care Administration, Taipei Medical University, Taipei, Taiwan.
School of Gerontology Health Management, College of Nursing, Taipei Medical University, Taipei, Taiwan.
BMC Health Serv Res. 2022 Mar 3;22(1):287. doi: 10.1186/s12913-022-07668-1.
The smart hospital's concept of using the Internet of Things (IoT) to reduce human resources demand has become more popular in the aging society.
To implement the voice smart care (VSC) system in hospital wards and explore patient acceptance via the Technology Acceptance Model (TAM).
A structured questionnaire based on TAM was developed and validated as a research tool. Only the patients hospitalized in the VSC wards and who used it for more than two days were invited to fill the questionnaire. Statistical variables were analyzed using SPSS version 24.0. A total of 30 valid questionnaires were finally obtained after excluding two incomplete questionnaires. Cronbach's α values for all study constructs were above 0.84.
We observed that perceived ease of use on perceived usefulness, perceived usefulness on user satisfaction and attitude toward using, and attitude toward using on behavioral intention to use had statistical significance (p < .01), respectively.
We have successfully developed the VSC system in a Taiwanese academic medical center. Our study indicated that perceived usefulness was a crucial factor, which means the system function should precisely meet the patients' demands. Additionally, a clever system design is important since perceived ease of use positively affects perceived usefulness. The insight generated from this study could be beneficial to hospitals when implementing similar systems to their wards.
物联网（IoT）的智能医院概念在老龄化社会中越来越受欢迎，旨在减少对人力资源的需求。
在医院病房中实施语音智能护理（VSC）系统，并通过技术接受模型（TAM）探索患者的接受程度。
开发并验证了基于 TAM 的结构化问卷作为研究工具。仅邀请在 VSC 病房住院并使用该系统超过两天的患者填写问卷。使用 SPSS 版本 24.0 分析统计变量。排除两份不完整的问卷后，最终共获得 30 份有效问卷。所有研究结构的克朗巴赫α值均高于 0.84。
我们观察到感知易用性对感知有用性、感知有用性对用户满意度和使用态度以及使用态度对使用行为意向具有统计学意义（p <.01）。
我们已在台湾一家学术医疗中心成功开发出 VSC 系统。我们的研究表明，感知有用性是一个关键因素，这意味着系统功能应准确满足患者的需求。此外，巧妙的系统设计很重要，因为感知易用性会积极影响感知有用性。本研究得出的见解对医院在病房实施类似系统时可能会有所帮助。
