Department of Speech-Language Pathology and Audiology, University of Pretoria, Gauteng, South Africa.
Virtual Hearing Lab, Collaborative initiative between Lamar University and University of Pretoria, Gauteng, South Africa.
Am J Audiol. 2022 Jun 2;31(2):284-298. doi: 10.1044/2021_AJA-21-00172. Epub 2022 Mar 14.
Online reviews have become increasingly common for consumers to share their experiences about products and to assist potential consumers with decision making. The current study was aimed to understand the hearing aid user experience from online consumer reviews using qualitative analysis.
The study used a qualitative thematic analysis to analyze open text responses from consumers leaving hearing aid reviews on the http://www.HearingTracker.com website. One thousand three hundred seventy-eight online consumer hearing aid reviews (open-text responses) were extracted and analyzed.
Three domains emerged within the data set, containing 11 themes and 136 subthemes. Domain one (Clinical Processes) contained two themes: Hearing Assessment and Hearing Aid Acquisition. Domain two (The Device) contained five themes: Function, Performance, Physical, Device Management, and Maintenance. Domain three (The Person) contained four themes: Satisfaction, Quality of Life, Personal Adjustment, and Knowledge. The themes gave an understanding that there were a contribution of factors that formed part of a consumers hearing aid user experience.
Hearing aid users described a range of positive, negative, and neutral descriptions online about their hearing aid user experience and gave advice to fellow hearing aid users helping clinicians improve their hearing aid fitting skills in practice. These findings have implications to future product development as well as service delivery model in terms of developing strategies for fostering patient-centered audiological practice.
在线评论已成为消费者分享产品体验并协助潜在消费者做出决策的一种越来越常见的方式。本研究旨在使用定性分析来理解来自在线消费者评论的助听器用户体验。
该研究使用定性主题分析来分析消费者在 http://www.HearingTracker.com 网站上留下的助听器评论中的开放文本回复。提取并分析了 1378 份在线消费者助听器评论（开放文本回复）。
数据集内出现了三个领域，包含 11 个主题和 136 个子主题。领域一（临床流程）包含两个主题：听力评估和助听器获取。领域二（设备）包含五个主题：功能、性能、物理、设备管理和维护。领域三（人）包含四个主题：满意度、生活质量、个人调整和知识。这些主题让人们了解到，有一系列因素构成了消费者的助听器用户体验。
助听器用户在网上描述了他们的助听器用户体验的一系列积极、消极和中性描述，并为其他助听器用户提供了建议，帮助临床医生在实践中提高助听器适配技能。这些发现对未来的产品开发以及服务交付模式具有重要意义，有助于制定促进以患者为中心的听力学实践的策略。
