School of Economics and Management, Chongqing University of Posts and Telecommunications, Chongqing, China.
Postgraduate Program in Management, I-Shou University, Kaohsiung, Taiwan.
Front Public Health. 2022 Mar 17;10:819371. doi: 10.3389/fpubh.2022.819371. eCollection 2022.
Service industries contribute significantly to the economic, social, and even life aspect of the world. However, service innovation has been rarely discussed in healthcare context, especially in the digital healthcare context Service innovation needs to be organized in the premise of mutual trust to be efficient, thereby improving service performance. The trust and efficiency here demands a good online platform service to both virtualize the interaction processes and maintain trust and agency. This research uses social network theory and agency theory to emphasize the importance of trust in cooperation in hospitals, and the relationship between organizational trust and organizational performance. Furthermore, we analyzed the role of agents in enhancing the relationship between service innovation and trust. Based on the analyses, five propositions and future research directions are proposed.
服务业对世界的经济、社会甚至生活方面都有重大贡献。然而，服务创新在医疗保健领域很少被讨论，特别是在数字医疗保健领域。服务创新需要在相互信任的前提下进行组织，以提高效率，从而提高服务绩效。这里的信任和效率要求有一个良好的在线平台服务，既能虚拟化互动过程，又能保持信任和代理关系。本研究利用社会网络理论和代理理论，强调了医院合作中信任的重要性，以及组织信任与组织绩效之间的关系。此外，我们分析了代理人在增强服务创新与信任关系中的作用。在此基础上，提出了五个命题和未来的研究方向。
