Sala Francesca, Quarto Mariangela, D'Urso Gianluca
Department of Management, Information and Production Engineering, University of Bergamo, Via Pasubio 7/b, 24044 Dalmine, Italy.
Healthcare (Basel). 2022 Mar 25;10(4):619. doi: 10.3390/healthcare10040619.
The present study examines the impact of the policies against the proliferation of SARS-CoV-2 on outpatient facilities through a direct comparison of the key performance indicators measured in an ordinary and pandemic scenario. The subject of the analysis is a diagnostic imaging department of a Smart Clinic (SC) of Gruppo San Donato (GSD). The operations are virtually replicated through a Discrete-Event Simulation (DES) software called FlexSim Healthcare. Operational and productivity indicators are defined and quantified. As hypothesized, anti-contagious practices affect the normal execution of medical activities and their performance, resulting in an unpleasant scenario compared to the baseline one. A reduction in the number of diagnoses by 19% and a decrease in the utilization rate of the diagnostic machine by 21% are shown. Consequently, the development of strategies that restore balance and improve the execution of outpatient activities in a pandemic setting is necessary.
本研究通过直接比较在正常和大流行情况下测量的关键绩效指标，考察了针对严重急性呼吸综合征冠状病毒2（SARS-CoV-2）传播的政策对门诊设施的影响。分析对象是圣多纳托集团（GSD）智能诊所（SC）的一个诊断影像科。通过一款名为FlexSim Healthcare的离散事件模拟（DES）软件对运营进行虚拟复制。定义并量化了运营和生产率指标。正如所假设的那样，抗感染措施影响了医疗活动的正常执行及其绩效，与基线情况相比，导致了一个不理想的场景。结果显示诊断数量减少了19%，诊断机器利用率下降了21%。因此，有必要制定策略，以恢复平衡并改善大流行环境下门诊活动的执行情况。
