Kolbe Michaela, Eppich Walter, Rudolph Jenny, Meguerdichian Michael, Catena Helen, Cripps Amy, Grant Vincent, Cheng Adam
Simulation Center, University Hospital Zurich, Zurich, Switzerland.
Department of Managment, Technology, and Economics, ETH Zurich, Zurich, Switzerland.
BMJ Simul Technol Enhanc Learn. 2020 Apr 20;6(3):164-171. doi: 10.1136/bmjstel-2019-000470. eCollection 2020.
Debriefings should promote reflection and help learners make sense of events. Threats to psychological safety can undermine reflective learning conversations and may inhibit transfer of key lessons from simulated cases to the general patient care context. Therefore, effective debriefings require high degrees of psychological safety-the perception that it is safe to take interpersonal risks and that one will not be embarrassed, rejected or otherwise punished for speaking their mind, not knowing or asking questions. The role of introductions, learning contracts and prebriefing in establishing psychological safety is well described in the literature. How to maintain psychological safety, while also being able to identify and restore psychological safety during debriefings, is less well understood. This review has several aims. First, we provide a detailed definition of psychological safety and justify its importance for debriefings. Second, we recommend specific strategies debriefers can use throughout the debriefing to build and maintain psychological safety. We base these recommendations on a literature review and on our own experiences as simulation educators. Third, we examine how debriefers might actively address perceived breaches to restore psychological safety. Re-establishing psychological safety after temporary threats or breaches can seem particularly daunting. To demystify this process, we invoke the metaphor of a 'safe container' for learning; a space where learners can feel secure enough to work at the edge of expertise without threat of humiliation. We conclude with a discussion of limitations and implications, particularly with respect to faculty development.
总结汇报应促进反思,并帮助学习者理解事件。对心理安全的威胁可能会破坏反思性学习对话,并可能阻碍将关键经验从模拟案例转移到一般患者护理情境中。因此,有效的总结汇报需要高度的心理安全——即认为承担人际风险是安全的,并且不会因说出自己的想法、不知道或提问而感到尴尬、被拒绝或以其他方式受到惩罚。文献中对介绍、学习契约和汇报前准备在建立心理安全方面的作用已有充分描述。然而,对于如何在总结汇报过程中保持心理安全,同时又能够识别并恢复心理安全,人们的了解较少。本综述有几个目标。首先,我们提供心理安全的详细定义,并阐明其对总结汇报的重要性。其次,我们推荐总结汇报者在整个汇报过程中可以使用的具体策略,以建立和保持心理安全。我们的这些建议基于文献综述以及我们作为模拟教育工作者的自身经验。第三,我们研究总结汇报者如何积极应对感知到的心理安全破坏情况以恢复心理安全。在暂时的威胁或破坏之后重新建立心理安全似乎特别具有挑战性。为了揭开这个过程的神秘面纱,我们引入了一个学习的“安全容器”比喻;一个学习者能够感到足够安全,从而在专业知识边缘工作而不会有受辱威胁的空间。我们最后讨论了局限性和影响,特别是在教师发展方面。