College of Graduate Studies, Universiti Tenaga Nasional, Kajang 43000, Malaysia.
Institute of Sustainable Energy (ISE), Universiti Tenaga Nasional, Kajang 43000, Malaysia.
Sensors (Basel). 2022 Apr 22;22(9):3207. doi: 10.3390/s22093207.
The rapid growth of the Internet of Things (IoT) has vigorously affected government by enhancing quality and efficiency of public services. However, the application of IoT-based services in public sectors is slow, despite its benefits to citizens. Research is needed to deepen understanding of the factors that influence the successful implementation of facilities management as the Internet-of-Things-based services in public sectors. An integrated model is developed and validated to extend the DeLone and McLean IS success model by including technology readiness and other identified factors which impact the use of facilities management of IoT-based services in public sectors from the perspective of employees. An online questionnaire was developed and distributed to employees from all local authorities throughout Malaysia, and 187 usable responses were collected. The partial least squares structural equation modelling approach was used to test the model, with 90.8% of the variance in IoT-based services, suggesting an acceptable model fit with seven out of nine hypotheses were supported. Thus, the empirical evidence exerts significant effects of technology readiness towards the success of IoT-based facility management in the public sector.
物联网（IoT）的快速发展有力地影响了政府，提高了公共服务的质量和效率。然而，尽管物联网服务对公民有好处，但在公共部门中的应用却很缓慢。需要研究来加深对影响设施管理成功实施的因素的理解，因为物联网服务在公共部门中的设施管理是基于物联网的服务。开发并验证了一个综合模型，通过纳入技术准备就绪和其他已确定的因素，扩展了 DeLone 和 McLean 的信息系统成功模型，这些因素从员工的角度影响了物联网服务在公共部门中的设施管理的使用。从马来西亚所有地方当局的员工那里开发和分发了在线问卷，共收集到 187 份可用的回复。使用偏最小二乘结构方程建模方法来测试模型，物联网服务的方差为 90.8%，表明模型拟合度可以接受，其中九个假设中有七个得到了支持。因此，实证证据对技术准备对公共部门基于物联网的设施管理成功的重大影响。
