Shek Daniel T L, Li Xiang, Yu Lu, Lin Li, Chen Yikang
Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hung Hom, Hong Kong.
School of Graduate Studies and Department of Applied Psychology, Lingnan University, Tuen Mun, Hong Kong.
Appl Res Qual Life. 2022;17(5):3175-3198. doi: 10.1007/s11482-022-10058-8. Epub 2022 May 13.
The use of electronic service-learning (e-Service-Learning or e-SL) is valuable under COVID-19 because we can provide the service without physical contact. Unfortunately, evaluation of e-SL is not widespread and there is no known study in different Chinese societies. Besides, there are many methodological limitations of the existing studies in the field. In this paper, we evaluated e-SL projects implemented in summer 2020 and 2021 in three sites in China. First, we examined service providers' changes based on pretest and posttest scores (i.e., objective outcome evaluation) and their perceptions of the e-SL projects (i.e., subjective outcome evaluation based on the service providers). Second, graduate student assessors in Chinese mainland universities and teachers of primary school students (i.e., service recipients) rated the SL program quality, service providers' performance and benefits to the service recipients after program completion (i.e., subjective outcome evaluation of SL projects based on other stakeholders). Third, trained graduate student assessors evaluated service quality during the implementation process (i.e., process evaluation). We found that university students (i.e., service providers) showed higher posttest scores in positive youth development attributes, leadership attributes and life satisfaction relative to pretest scores. Besides, service providers showed positive perceptions of their learning experience, own performance, benefits to the service recipients and themselves in the SL projects. Similarly, other stakeholders also had positive evaluation of the SL projects and related benefits. Finally, trained graduate student assessors had positive assessment of the quality of program implementation. The findings underscore the utility of e-SL involving both online teaching and learning as well as online service, particularly in a Chinese context.
在新冠肺炎疫情期间，电子服务学习（e-Service-Learning或e-SL）的应用具有重要价值，因为我们可以在无需身体接触的情况下提供服务。遗憾的是，对电子服务学习的评估并不普遍，在不同的华人社会也尚无相关研究。此外，该领域现有研究存在诸多方法上的局限性。在本文中，我们评估了2020年夏季和2021年在中国三个地点实施的电子服务学习项目。首先，我们根据预测试和后测试分数（即客观结果评估）以及服务提供者对电子服务学习项目的看法（即基于服务提供者的主观结果评估），考察了服务提供者的变化。其次，中国大陆高校的研究生评估者和小学生教师（即服务接受者）在项目结束后对服务学习项目质量、服务提供者的表现以及对服务接受者的益处进行了评分（即基于其他利益相关者的服务学习项目主观结果评估）。第三，经过培训的研究生评估者在实施过程中对服务质量进行了评估（即过程评估）。我们发现，大学生（即服务提供者）在积极的青少年发展属性、领导属性和生活满意度方面的后测试分数相对于预测试分数有所提高。此外，服务提供者对他们在服务学习项目中的学习经历、自身表现、对服务接受者和自身的益处持积极看法。同样，其他利益相关者对服务学习项目及相关益处也给予了积极评价。最后，经过培训的研究生评估者对项目实施质量给予了积极评价。这些发现凸显了电子服务学习在在线教学与学习以及在线服务方面的效用，尤其是在华人背景下。
