Childs Michelle, Turner Tom, Sneed Christopher, Berry Ann
The University of Tennessee.
Lenoir-Rhyne University.
Fam Consum Sci Res J. 2022 Mar;50(3):216-230. doi: 10.1111/fcsr.12434. Epub 2022 Feb 14.
Small retail businesses are particularly vulnerable to turbulence caused from the COVID-19 pandemic. To consider what actions retailer owners/managers can take to maneuver during such trying times, this study investigated leadership qualities associated with managing during times of crisis. Through in-depth interviews with 12 small retail leaders, thematic data analysis revealed an emergence of contingent leadership, including an internal focus on cash flow and employees and an external focus on preserving key stakeholder relationships. Retail leaders displayed a resilient mindset, showing passion, agility, innovation, and relationship development. A conceptual model is proposed to further illustrate findings from the study.
小型零售企业特别容易受到新冠疫情引发的动荡影响。为了探讨零售商老板/经理在如此艰难时期可以采取哪些行动来应对，本研究调查了与危机管理相关的领导特质。通过对12位小型零售企业领导者的深入访谈，主题数据分析揭示了权变领导的出现，包括对现金流和员工的内部关注以及对维护关键利益相关者关系的外部关注。零售企业领导者展现出坚韧的心态，表现出热情、敏捷、创新和关系发展能力。本文提出了一个概念模型，以进一步阐明该研究的结果。
