Tang Pok Man, Koopman Joel, Elfenbein Hillary Anger, Zhang Jack H, De Cremer David, Li Chi Hon, Chan Elsa T
University of Georgia Athens Georgia USA.
Texas A&M University College Station Texas USA.
Appl Psychol. 2022 Jul;71(3):881-911. doi: 10.1111/apps.12386. Epub 2022 Apr 12.
The growing trend of introducing robots into employees' work lives has become increasingly salient during the global COVID-19 pandemic. In light of this pandemic, it is likely that organisational decision-makers are seeing value in coupling employees with robots for both efficiency- and health-related reasons. An unintended consequence of this coupling, however, may be an increased level of work routinisation and standardisation. We draw primarily from the model of passion decay from the relationship and clinical psychology literature to develop theory and test a model arguing that passion decays as employees increasingly interact with robots for their work activities. We demonstrate that this passion decay leads to an increase of withdrawal behaviour from both the domains of work and family. Drawing further from the model of passion decay, we reveal that employees higher in openness to experience are less likely to suffer from passion decay upon more frequent interactions with robots in the course of work. Across a multi-source, multi-wave field study conducted in Hong Kong (Study 1) and a simulation-based experiment conducted in the United States (Study 2), our hypotheses received support. Theoretical and practical implications are discussed.
在全球新冠疫情期间，将机器人引入员工工作生活的趋势日益凸显。鉴于这场疫情，组织决策者可能出于效率和健康相关的原因，认为让员工与机器人协作具有价值。然而，这种协作可能产生的一个意外后果是工作的常规化和标准化程度提高。我们主要借鉴关系与临床心理学文献中的激情衰退模型来发展理论，并检验一个模型，该模型认为随着员工在工作活动中与机器人的互动日益增多，激情会逐渐衰退。我们证明，这种激情衰退会导致工作和家庭领域的退缩行为增加。进一步借鉴激情衰退模型，我们发现，在工作过程中与机器人更频繁互动时，经验开放性较高的员工不太可能遭受激情衰退。在香港进行的一项多源、多波次的实地研究（研究1）以及在美国进行的一项基于模拟的实验（研究2）中，我们的假设得到了支持。本文还讨论了理论和实践意义。
