Lee Hyunjin, Seo Kawoun
College of Nursing, Eulji University, Seongnam-si 13135, Korea.
Department of Nursing, Joongbu University, Geumsan-gun 32713, Korea.
Healthcare (Basel). 2022 May 23;10(5):964. doi: 10.3390/healthcare10050964.
This study aimed to investigate the mediating effect of compassion competence on the relationship between caring behaviors and the quality of nursing services. Participants included nurses working in South Korean hospitals. Data collected from 1 November to 31 December 2020 were analyzed using a -test, analysis of variance (ANOVA), Pearson's correlation coefficients, and hierarchical multiple regression. We found that caring behavior had a positive correlation with the quality of nursing services and compassion competence. Moreover, there was a positive correlation between the quality of nursing services and compassion competence. Compassion competence had a significant mediating effect on the relationship between caring behaviors and quality of nursing services. This suggests that nurses' caring behaviors can enable high-quality nursing services influenced by compassion. Therefore, in order to improve the quality of nursing services, repeated and continuous implementation of training programs including education that can improve compassion competence is necessary.
本研究旨在探讨同情能力在关爱行为与护理服务质量之间关系中的中介作用。研究对象包括在韩国医院工作的护士。对2020年11月1日至12月31日收集的数据进行了t检验、方差分析（ANOVA）、皮尔逊相关系数分析和分层多元回归分析。我们发现关爱行为与护理服务质量及同情能力呈正相关。此外，护理服务质量与同情能力之间也呈正相关。同情能力在关爱行为与护理服务质量之间的关系中具有显著的中介作用。这表明护士的关爱行为能够促成受同情影响的高质量护理服务。因此，为提高护理服务质量，有必要反复并持续实施包括可提高同情能力的教育在内的培训项目。
