Guo Wenru, Tang Daijian
School of Tourism and Urban-Rural Planning, Zhejiang Gongshang University, Hangzhou, China.
School of Tourism Management, Xinyang Agriculture and Forestry University, Xinyang, China.
Front Psychol. 2022 May 12;13:904352. doi: 10.3389/fpsyg.2022.904352. eCollection 2022.
This manuscript constructs an intelligent sentiment analysis and marketing model for bed and breakfast (B&B) consumption based on a behavioral psychology perspective. Based on the LDA theme model, the theme features and keywords of the reviews covering user feedback are explored from the text data, and the theme framework of user sentiment perception is constructed by combining previous literature on user perception in the B&B market, and the themes of user online reviews are summarized in four dimensions: practical, sensory, cognitive, and emotional components of user experience. In this manuscript, GooSeeker software was selected for data crawling and ROST CM (ROST content mining) developed by Wuhan University was used for text processing. To improve the accuracy of text classification and improve the missing data, the online comment text is divided into sentences by symbols, and the text is divided into words based on sentences, and the spatial vector model and the text feature word weighting method of TF-IDF are used for vector representation, and the polynomial Bayesian classifier is called to identify the topics of sentences. The classical Theory of Planned Behavior (TPB) was used to analyze the influencing factors of the willingness to consume experiential B&B tourism, and countermeasure suggestions for the development of B&B tourism were proposed based on the research findings In the empirical testing stage, a questionnaire on the willingness to consume experiential B&B tourism was designed, and web research was chosen to collect the data. SPSS20.0 was used to conduct reliability analysis, factor analysis, correlation analysis, and regression analysis on the data, and AMOS statistics were used to establish a structural equation model to verify the influence path of willingness to consume experiential B&B tourism. Finally, the moderating path of willingness to consume experiential B&B tourism was verified by using multi-group analysis.
本手稿基于行为心理学视角构建了一个针对民宿消费的智能情感分析与营销模型。基于LDA主题模型,从文本数据中探索涵盖用户反馈的评论的主题特征和关键词,并结合先前关于民宿市场用户感知的文献构建用户情感感知的主题框架,将用户在线评论的主题归纳为用户体验的实用、感官、认知和情感四个维度。本手稿中,选用GooSeeker软件进行数据爬取,并使用武汉大学开发的ROST CM(ROST内容挖掘)进行文本处理。为提高文本分类的准确性并改善缺失数据,将在线评论按符号分割成句子,再按句子将文本分词,并使用空间向量模型和TF-IDF文本特征词加权方法进行向量表示,调用多项式贝叶斯分类器识别句子主题。运用经典的计划行为理论(TPB)分析体验式民宿旅游消费意愿的影响因素,并根据研究结果提出民宿旅游发展的对策建议。在实证检验阶段,设计了一份关于体验式民宿旅游消费意愿的问卷,并选择网络调研收集数据。使用SPSS20.0对数据进行信度分析、因子分析、相关性分析和回归分析,并用AMOS统计软件建立结构方程模型以验证体验式民宿旅游消费意愿的影响路径。最后,通过多组分析验证体验式民宿旅游消费意愿的调节路径。