Elbogen Eric B, Lanier Megan, Griffin Sarah C, Blakey Shannon M, Gluff Jeffrey A, Wagner H Ryan, Tsai Jack
Department of Veterans Affairs, National Center on Homelessness Among Veterans, Washington, District of Columbia, USA.
VISN 6 Mental Illness Research, Education and Clinical Center (MIRECC), Durham, North Carolina, USA.
Cyberpsychol Behav Soc Netw. 2022 Jul;25(7):409-415. doi: 10.1089/cyber.2021.0257. Epub 2022 May 31.
Overuse of videoconferencing for work may contribute to what has been called "Zoom fatigue": feeling anxious, socially isolated, or emotionally exhausted due to lack of social connection. Given implications for employee well-being, this study investigated Zoom fatigue at work and its potential link to mental health symptoms. A national survey of mental health symptoms was conducted in the United States during the COVID-19 pandemic in August 2020. Adults ( = 902) endorsing a shift at work to videoconferencing completed an online survey; survey criteria included an age minimum of 22 years and reported annual gross income of $75,000. Statistical raking was employed to weight the sample using U.S. census data on geographic region, age, gender, race, and ethnicity. A three-item Zoom Fatigue Scale measuring perceived stress, isolation, and depression associated with videoconferencing at work showed good internal consistency (α = 0.85). Higher scores on this scale were related to being married, nonwhite race, post-high school education, severe mental illness, greater loneliness, lower social support, lacking money for food, and more weekly videoconference calls. Depressive symptoms demonstrated a significant association with Zoom fatigue, even when adjusting for demographic, psychosocial, and clinical covariates. The study findings indicated that employers and employees should consider a complex array of individual-level and environment-level factors when assessing how videoconferencing at work may engender stress, social isolation, and emotional exhaustion. This impact could adversely impact mental health, work productivity, and quality of life, even after the COVID-19 pandemic.
工作中过度使用视频会议可能会导致所谓的“Zoom疲劳”：由于缺乏社交联系而感到焦虑、社交孤立或情绪疲惫。考虑到这对员工幸福感的影响，本研究调查了工作中的Zoom疲劳及其与心理健康症状的潜在联系。2020年8月新冠疫情期间，在美国进行了一项关于心理健康症状的全国性调查。902名认可工作转向视频会议的成年人完成了一项在线调查；调查标准包括年龄至少22岁且报告的年度总收入为75,000美元。采用统计加权法，利用美国人口普查数据中关于地理区域、年龄、性别、种族和族裔的信息对样本进行加权。一个由三个项目组成的Zoom疲劳量表，用于测量与工作中视频会议相关的感知压力、孤立感和抑郁情绪，显示出良好的内部一致性（α = 0.85）。该量表得分较高与已婚、非白人种族、高中后教育程度、严重精神疾病、更强烈的孤独感、更低的社会支持、缺乏食物资金以及每周更多的视频会议通话有关。即使在调整了人口统计学、心理社会和临床协变量后，抑郁症状仍与Zoom疲劳存在显著关联。研究结果表明，雇主和员工在评估工作中的视频会议如何可能导致压力、社交孤立和情绪疲惫时，应考虑一系列复杂的个人层面和环境层面因素。即使在新冠疫情之后，这种影响也可能对心理健康、工作效率和生活质量产生不利影响。
