Pessoa Maria Elvira Borges Tunú, Roselli Lucia Reis Peixoto, de Almeida Adiel Teixeira
Center for Decision Systems and Information Development (CDSID), Universidade Federal de Pernambuco, Recife, PE Brazil.
Inf Syst Front. 2022 Jun 2:1-16. doi: 10.1007/s10796-022-10290-5.
The technology can support multi-criteria decision-making processes, allowing managers to identify efficient solutions to complex problems in a structured and rational way. Specially, in time of crises, the use of Decision Support System (DSS) is useful since these situations demand greater accuracy in the decision-making process. Therefore, this study shows the usefulness of the Decision Support System constructed for the FITradeoff method in a practical context involving a decision-making in time of crisis. In special, in this study, the applicability of the FITradeoff DSS is discussed to solve an important problem involving a Brazilian Company. The FITradeoff DSS was employed for a compliance-program problem, in which a company sought to improve its performance in relation to the program. This problem is particularly significant in Brazil where the search for compliance programs has been increasing since the adoption of the anticorruption law. Thus, twenty-eight alternatives were created, and these alternatives were evaluated against five criteria. As a result, most of the alternatives in the top of the ranking are related to Internal Communication aspect. Hence, the DM considered that these alternatives are sufficient to direct the efforts to execute the Compliance Program, and in special this theme can be the focus in this company. Furthermore, in view of recurring crises around the world, companies must identify ways to ensure their internal processes support the sustainability of their business. For decision making in times of crisis, the DSS of the FITradeoff method is an effective tool allowing decision makers to handle complex decisions.
该技术可支持多标准决策过程，使管理者能够以结构化且合理的方式识别复杂问题的有效解决方案。特别地，在危机时期，使用决策支持系统（DSS）很有用，因为这些情况要求决策过程具有更高的准确性。因此，本研究展示了在涉及危机时期决策的实际背景下，为FITradeoff方法构建的决策支持系统的实用性。具体而言，在本研究中，讨论了FITradeoff DSS在解决一家巴西公司的重要问题方面的适用性。FITradeoff DSS被用于一个合规计划问题，在该问题中，一家公司试图提高其在该计划方面的绩效。这个问题在巴西尤为重要，自反腐败法通过以来，对合规计划的寻求一直在增加。因此，创建了28个备选方案，并根据五个标准对这些备选方案进行了评估。结果，排名靠前的大多数备选方案都与内部沟通方面有关。因此，决策者认为这些备选方案足以指导执行合规计划的努力，特别是这个主题可以成为该公司的重点。此外，鉴于全球范围内危机频发，公司必须找到方法来确保其内部流程支持其业务的可持续性。对于危机时期的决策，FITradeoff方法的DSS是一个有效的工具，可让决策者处理复杂的决策。
