Habeger Amy D, Connell Tana D J, Harris Rona L, Jackson Chanda
Associate Professor, Social Work, Delaware State University.
Assistant Professor, Social Work, Delaware State University.
Dela J Public Health. 2022 May 31;8(2):70-75. doi: 10.32481/djph.2022.05.008. eCollection 2022 May.
There has been increased attention on the role of indirect trauma and the need for burnout prevention for behavioral health workers. Though frontline workers traditionally serve high needs and vulnerable populations, pandemic challenges have involved service delivery pivots to meet social distancing and safety guidelines, and have resulted in staff shortages and increased caseloads, increased use of maladaptive coping skills such as substance use, and increased mental health concerns within the workforce. Secondary traumatic stress and vicarious trauma within the workforce have often been linked with increased feelings of burnout. A socio-ecological model can provide a multilevel framework for addressing burnout and increasing resiliency among frontline workers. This article discusses recommendations for preventing burnout on an individual, interpersonal, organizational, community, and societal level. Prevention interventions include increasing training, mentorship, peer support, supervision, organizational culture, and interdisciplinary licensure efforts.
间接创伤的作用以及行为健康工作者预防职业倦怠的必要性已受到越来越多的关注。尽管一线工作者传统上服务于高需求和弱势群体，但疫情带来的挑战涉及服务提供方式的转变，以满足社交距离和安全准则，导致人员短缺和工作量增加，增加了诸如物质使用等适应不良应对技能的使用，以及工作人员心理健康问题的增加。劳动力中的继发性创伤应激和替代性创伤常常与职业倦怠感的增加有关。社会生态模型可以为解决职业倦怠和增强一线工作者的复原力提供一个多层次框架。本文讨论了在个人、人际、组织、社区和社会层面预防职业倦怠的建议。预防干预措施包括增加培训、指导、同伴支持、监督、组织文化以及跨学科执照颁发方面的努力。
